In summary it’s a pleasant, very well-located hotel, and FOH staff work hard to keep customers happy. But poor fit and finish in rooms, chaotic housekeeping, billing issues, and slow customer support aren’t in keeping with the luxury positioning. In depth: Reception staff were superb: friendly, helpful, professional, and a surprise upgrade to a suite was most welcome. The restaurant is also very good and its staff, while occasionally overattentive, do a good job. Location couldn’t be much better for easy walks to a plethora of DC’s sights, museums, restaurants, shops, and transport. The rooms lack a luxury look and feel. They’re spacious and afford impressive views, but blandly and sp****ly furnished in a way that feels very cost conscious. Sound insulation is poor, to the extent that conversations and TVs in neighbouring rooms are clearly audible, as is street noise during peak times. Water pressure is extremely low, so the rain shower is rather more like soft drizzle . As with other Hilton hotels since the pandemic, there’s no minibar, no menus, no guest directory. It all feels rather spartan. Housekeeping is poor. Carpets and soft furnishings seemed grubby. The sofa, in particular, had several stains that looked like they could be removed if anyone cared to try. Clean glasses placed in the room had lip marks on the rim. Our coffee supplies were often not replenished. The second time we mentioned it, on returning to our room, we found two plastic bags stuffed with coffee, sugar, and cream dumped on the table — a distinct “here, stop bothering us” vibe. The breakfast, though very nice, is costly if you’re not getting the Food & Beverage Credit. There’s no end of alternatives nearby. There’s an obligatory 25% tip plus $5 delivery on room service. Laundry costs are such that I found it more cost effective to simply buy some extra clothes. Finally, our Food & Beverage Credit wasn’t applied to our bill. Hilton don’t answer replies to your receipt, so you have to fuss with corporate contact centres, chatbots and web forms. Took nearly a week to get a response, though to their credit they cleared our food bill as a goodwill gesture.
- Guest User
Considering the fact, that it is one of the Conrad hotels in USA and lets be honest, Americans know very little about how to make a great hotel, it is OK facility, but some key things missing. Where on earth a 5star world class hotel like Conrad Washington is, has no pool and no spa area ? Well, here in Washington. I was quite surprised with a simple answer from the staff ”sorry we dont have those things here”. What the hell ? So why 5 star in a first place ? ____ The whole building is beautiful, restaurant OK, food tasty, with a nice view. Rooms average considering necessary 5 star quality and attention to detail. Design and displacement of the bathroom is horrible ! No walk-in shower, small sink, old fashioned faucet. So why 3 stars ? At leat 2 of them go to SAKURA club and its staff. I enjoyed this lounge so much and extra 170 USD per day is quite reasonable considering what you get. Worth every penny any we really enjoyed it so much. But in the end, the price is not justified and parking 60 USD per night plus tax - that is a rip-off.
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