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Very nice room - simple, clean and elegant. Good services. Food at the lobby lounge is alright but not good values. Airport pickup is excellent although very expensive. Overall a very nice stay.

Pros - Great easy check in experience. Best I’ve had - The small bathroom in the room with just the sink and toilet is so nicely done (see photo. - Bathroom has a bath - The gym is the best I’ve seen in the Philippines (see pictures) - Jacuzzi and warm bath in the gym is awesome (see pictures) Cons - minibar is woeful (see pictures)… one snickers bar, one bag of M&M’s when I paid for a room for three people. - TV’s are too small in both bedroom and living room. - There are two small lights under the bedside cabinet each side of the bed that are literally impossible to switch off at night.. - The Davidoff shop has a smoking lounge which is more of a cheap cafe than a lounge (see photo). The alternative smoking area in the hotel has no seats and not really very pleasant either. - The road noise from outside late at night and early in the morning is completely unacceptable. We booked the best room available and the notice late at night ruined our stay so much we checked out a day early instead of accepting a DOWNGRADE as all of the Premier Suites overlook main roads and crossroads! Not exactly ‘luxury’. Book a cheaper room

Apart from a lot of traffic around the hotel, which seems to be an issue everywhere in Manila, our say was very pleasant. Staff is very attentive and friendly. Rooms and bathrooms are clean. Breakfast was great and a lot of different types of fruits, juice, meats local and foreign specialities are available.

Very classy beautiful and clean. Service and amenities are impeccable. It has a very nice pool and gym. The staff are amazing .the staff are Very polite and nothing is an issue for them. Extremely Clean hotel. I absolutely loved the evening turn down service. Hotel is in a fantastic location . Totally recommend this hotel, you will not be disappointed

**Location:** The location of Grand Hyatt Manila is excellent. Situated in the bustling Bonifacio Global City (BGC), it is conveniently close to shopping centers, restaurants, and entertainment options. Whether you're traveling for business or leisure, the hotel's prime location makes it easy to explore the area and access key destinations. **Staff:** The staff at Grand Hyatt Manila are exceptionally friendly and accommodating. From check-in to dining and concierge services, the team is professional, warm, and always ready to assist with a smile. Their hospitality truly enhances the overall guest experience. **Check-Out Process:** One area that could be improved is the check-out process. During my stay, it took around 40 minutes to complete, which felt unnecessarily long. This delay was a bit frustrating, especially when trying to wrap up a trip efficiently. Streamlining this process would greatly improve the guest experience. **Overall:** Grand Hyatt Manila offers a luxurious stay with a fantastic location and outstanding service from the staff. However, the lengthy check-out process is a notable drawback. If this aspect is addressed, the hotel would be nearly perfect for both business and leisure travelers.

I've stayed here many times. The location is very convenient, the rooms are clean and tidy, and the facilities are quite new. The only minor issue I found was the weak toilet flush. (P.S. I've attached a photo of the hotel's resident security dog – absolutely adorable!) During peak holiday seasons, be prepared to wait for a table at breakfast, and the variety of breakfast items is somewhat limited.

The breakfast experience was disappointing. The replenishment of food items was extremely slow, with empty trays often left unfilled for a long time. This created an uncomfortable feeling, as if the hotel was subtly discouraging guests from eating. For a five-star property, breakfast service should be smooth, efficient, and generous, but unfortunately this was not the case.

I had a really good stay, and it was actually 4 nights. I really like the pool, and the hotel location is super close to Glorietta, Greenbelt, and Landmark malls. Housekeeping was great, and front desk staff (thank you Cyrus) were kind and very helpful with information. The only one thing is that hotel is a little bit older, as could be seen with some of the wooden paneling and desk. In addition, the light switches were a bit confusing sometimes, and the carpet could use a change soon. However, the shower was hot and strong, and the overall room was very functional, with a LOT of storage space/options in the room. All facilities like the pool, the gym, and the restaurants looked great, and the lobby lounge is beautiful. I would recommend this hotel to my friends, and I can’t see myself looking for another hotel choice unless a competitor is offering a massive promotion. This is a great hotel in my opinion.

We stayed for 2 nights & we had a pleasant experience. The staff were accommodating & the breakfast buffet was superb. This hotel is highly recommended.👍👍👍