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Shangri-La Hotel is headquartered in Hong Kong. Shangri-La in Toronto has a unique Chinese charm right in the city center. Even the handle of the wardrobe is engraved with the traditional Chinese characters ”Qianlong Tongbao”. The large sculpture at the door is by a Chinese artist. There are many Chinese calligraphy and paintings hanging inside the door. Toiletries are L'Occitane. Multiple coffee capsules, fragrant.

Sheer excellence is the only way to describe the experience at the Hazelton Hotel. My wife and I have stayed a few times, and the service is stellar on each occasion. All team members in their respective departments pay the highest attention to the smallest detail. Special mention goes to the below staff members who have always provided amazing service: Toni, Concierge Maira, Concierge Elaine, Richard, Chantal, Lucas at One Restaurant Michael and Andre in Valet Parking Hazel - Housekeeping The Hazelton Hotel was most recently voted the number one luxury hotel in all of Canada by Trip Advisor. If you stay here, you will see why.

The location is unrivaled and excellent, the staff are very polite and enthusiastic, and as a ”cleanliness” I am also very satisfied with the hygiene. There are two disadvantages: the subway in room 535 is too loud, there is a subway passing through the underground every few minutes, it is very noisy! The shower water in the bathroom is too small, which is very unpleasant. Therefore, if you come again, you will definitely not choose 535 and similar rooms.

The staff at the Ritz-Carlton Toronto made this vacation so memorable for our family. From the time we checked in, Devan worked to provide us with an amazing room & make us feel welcome. We appreciate his efforts. Our son turned 8 the day before we arrived. They left a balloon and special dessert for him in the room. We cannot say enough nice things about the Club Lounge staff. Olga, Emma and Oana welcomed us each day and went out of their way to make sure we felt at home. Rose & Pricilla were incredibly kind to get to know our family and ask about any needs we may have had. Rose even had popcorn and snacks sent to our room for a movie night for our family. Additionally, she contacted a special bar (BarChef) nearby to make a reservation. You can tell that it is important that her guests enjoy their experiences. I had the chance to meet the club floor manager, Max Reidel, and he too was extremely gracious with everything. I encourage other travelers to book the Club Lounge for your stay. I spent a day at the spa and was impressed with my massage, the staff and atmosphere. Our family also had the afternoon tea one day - it was delicious! We can't wait to come back. We will book the Club Lounge for sure!

Possibly one of the best hotels we’ve ever stayed at. However, I can’t give full 5 stars to Hotel St. Regis Toronto for reasons that I’ll explain later. On the subject of location, the Hotel St. Regis in Toronto is in a very fantastic location in downtown Toronto with many of the city’s main sights and attractions (CN Tower, St. Lawrence’s Market and Yonge-Dundas square) all within short walking distance from this hotel. Readily accessible through RideShare apps too. Regarding staff, they were super friendly and helpful, in our experience. We initially had some debit card issues at check-in and admittedly, we should have been better-prepared for the credit card culture in North America. Thankfully, St. Regis were very flexible and our debit card issues were eventually resolved. I’m truly impressed by how accommodating St. Regis are for those of us who are from places that very rarely use credit cards. The offer of complimentary water at check-in was also appreciated. The housekeeping team, especially the Filipinos, were very thorough, kept our suite spotless and respected guest privacy. And on check-out experience, this is where St. Regis Toronto loses points for me. The check-out process took way longer than what is typically expected especially for a 5-star location (should be ＜10 min but took about 30 min for us). Unfortunately, a bit of the little time we have left in Toronto was wasted. What’s also disappointing was this time, there was no offer of complimentary drinks (even tap water, which is free and generally safe to drink in Toronto) while we wait. Admittedly, the staff seemed overwhelmed and visibly stressed during the time we were trying to check-out but I hope the situation improves for the St. Regis Toronto team in the future. On the atmosphere, it was magnificent and luxurious. These two words came to mind when we first entered the lobby. The grandiose look of Hotel St. Regis in Toronto permeated the whole building, from the hallways to our suite. In terms of our room, we booked the Grand Suite which was on the 28th floor and the views from up there, especially at night, were phenomenal. Our suite was very spacious and generally had plenty of storage room. St. Regis Toronto also loses some points here when it comes to storage since we found that there was insufficient storage space for cold items and there was no freezer either. The heated floors and the walk-in shower were also fantastic. The accent wall, mood lighting, clever use of marble for the room design and chandeliers were wonderful touches too, contributing to the luxurious atmosphere of this hotel. The living area of the Grand Suite was our favourite area, especially at night. I’m going to mention the views from the Grand Suite again as they were truly spectacular. On the online engagement. at the time of writing, I found the low level of engagement by St. Regis Toronto with online reviewers here at Google disappointing. I think the hotel should make more of an eff

I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Then, foods are delicious and some of them are amazing. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.Thank you.Sincerely yours a guest.

We found the hotel to be beautiful, our room elegant and spacious. The location is an easy walk to everywhere we wanted to go and close to the train station. We loved the food and drinks in the hotels restaurants and bar. It was a great trip! Bonus, the view from the hotel's 44th floor was the best we found in Toronto!

My wife and I stayed at the Windsor Arms September 16-19, 2022. On Saturday we returned to the hotel around 10:30 PM, tired from a full day of sightseeing. We found the entire ground floor of the hotel occupied by screaming young people celebrating a wedding, and the ballroom dominated by a very raucous band. Needless to say, we were unable to sleep. When we called the desk to request that the amplifier be turned down, we were flatly refused. No relief; forget it, we have a party going on. Our second call did not even elicit sympathy from Calvin; he seemed affronted that we would even call to complain. To add insult to injury, when we finally drifted off to sleep after 1:00 AM, we were abruptly awakened by, not one, but two different phone calls--presumably Calvin venting his anger at our complaint. When we checked out on September 19, I complained to the desk attendant and requested some compensation for our inconvenience. She very quickly informed me that would be ”impossible.” I asked to see her supervisor and was told that ”only the ”owner” could grant relief. Of course he was not present, and she refused to give me his name or contact information. She did promise to have him call me--what a hoax. Two weeks have passed without any call, and without any apology. Bottom line: don't come to the Winsor Arms for a good night's sleep. Mike Henke

I've stayed at a lot of nice places. Mainly across the US. Some in the Ontario area though. They all have beautiful rooms and a great atmosphere. But what they all don't have, and this definitely sets this hotel apart, is an incredible staff. The people who work here are the friendliest, most helpful hotel staff I've ever come across. From the moment we pulled our car to the front of the building, until the moment we left, they just looked out for us in every way. Room service was excellent, front desk was excellent, I mean everything. The valet was so friendly and not only unloaded our car, but took us and our luggage to our room. Need something out of your car, no problem, let's go down to the garage to help you get it. I'm guessing it was a manager that stood outside and talked to us for awhile while we waited for an Uber. Just an amazing experience. Oh, and I want a shower just like that in our home.