Rooms are clean, elegant, comfy beds, great showers & a/c, well appointed, except for one detail-- alarm clocks were so outdated they couldn’t be set to the correct time. It has good security, which is important as Leon has become quite dangerous. All the staff was very courteous & helpful. Restaurant was excellent too, with Mexican food and wings, salads, burgers, etc, all very fresh and elegant. There is a small gym with 2 treadmills + a few cardio machines, and weights. There is a laundry machine and dryer for guests. We chose the hotel for the pool, so one big problem was that for 2 of our 6 days it was closed completely. First it was closed the whole afternoon for a private kids’ party; then afterwards the pool was full of popcorn and pizza and stayed closed. Then, a few days later, it closed for a deep cleaning but they did not tell us it would be closed all day, so we waited hours until finally we were told it would open next day 9AM. At 9AM they told us it wouldn't open until 11AM. The pool itself is amazing and clean (except after that party). It is surrounded by tropical flowers that attract blue hummingbirds. In the mornings sometimes they put hot water to warm it. Would be perfect if were more available and required closures were posted with precise times. Despite this one frustration, we like the hotel and would stay again.
- Guest User
I visited Leon, Guanajuato just for the weekend to getaway & had the best time! Brenda at the front desk was more than Amazing!!! She helped out with options for sightseeing, restaurants, and points of interest! She was always smiling and happy to assist me and my friends! I felt at home here! Definitely would recommend this hotel & would like to come back!
- ymanri