Pension Antonio Map, Address, Transportation & Nearest Stations and Airport

The hotel is new and very close to major tourist attractions. The room was comfortable, had standard JW bed, nothing stood out or special about the room accept it was still a newly hotel. I am an ambassador elite; however, for some reasons they could not provide a room upgrade. The front desk staff might need more training. One day, I requested to move to a different room because the assigned room was very noisy; the room was next to an elevator, and the cleaning staff parked their cleaning carts right outside; they were loud and chatty. No responses received. At checked in, the hotel offered a complimentary cheese plate in the room, however it smelled and stunk the entire room. It was a good gesture however I had food allergies and could not enjoy the offering. The hotel breakfast offering was great, and the staff at breakfast was very kind and amazing. Evening bar needed some attention.

Can be an extra bed, we are 8 years old and there is no extra bed fee. But this time the hygiene is not good. On the day of the check-in, the bathtub in the room was all sand and stone. It was not cleaned. Waiting for the waiter to open the night bed, I asked for cleaning. In the evening, I went to the small garden to rest, and I ordered a glass of champagne. The waiter actually used a glass of water-filled glass (estimated to be washed and not dried) and poured champagne directly to me, hehe! The next day, the children will sleep more than 7 o'clock in the afternoon. As a result, the children's bed and the quilt are inexplicably wet. Later I went to the front desk and asked them to make better bedding. Very hurt. In such a good location, the rest of the hotel is very good, it is a sanitary situation, it is unacceptable.

As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

Shopping is more convenient, the Chinese restaurant downstairs is awful, and the afternoon tea in the garden is OK. Said it is a suite, but it is not. Just a low screen separating the bed and the sofa to the suite? ! The room cleaning is done well. Breakfast is relatively monotonous

We got an awesome room, great location and super Fun pool. It’s super popular with the Instagram crowd and they cater a bit to them. But everyone is super nice and friendly, treated our kids lovingly although they accidentally threw away our baby’s lovie and couldn’t find it later which super sucked. The bathroom flooded because it was so full of hair from previous guests, kind of gross. Got an absolutely terrible night sleep because you can hear every single Thing in the hotel from next door to above you. They seemed to be vacuuming rooms at 1:00AM above us and moving furniture which was super loud. Food was great, service was excellent but alot of snotty people.

Hotel location is very good, very close to Madrid's fashion shopping avenue serrano, service is OK, breakfast type is not much, if you want to try the Spanish breakfast can go out of the store, it is not recommended to book the hotel's breakfast. Overall, it seems to be very good. This time, the photo provided by Ctrip does not match the room. The hotel's room classification is very clear and can be seen on the hotel's own website, but Ctrip's technical department generally refers to the room type photos. The deluxe room is obviously irresponsible. In response to customer service, their reply was that the technical department did not make a mistake. Can only suggest that Ctrip can not visit the hotel in person before sending a room picture, please carefully browse the hotel's website, the picture of the room is carefully classified to be responsible for the performance of the consumer... I have lived this place before. The hotel, knowing the room type, made such a comment. I hope you can see this comment. The hotel is very good, but Ctrip's service is a bit disappointing...

The restaurant is very elegant, silver utensils, breakfast is rich in variety, we are travelling with parents, so the hotel gave us two rooms to the door, and there are doors outside the door to ensure privacy, near the hotel is the Lichi Park. There are subways in the surrounding area. This old hotel has no service and management. The room is quite big. The price is considered to be very high in the luxury hotel. The most satisfactory hotel in Spain is the Wellington Hotel.

The environment of the hotel is very good. The lobby, restaurant, and garden are all elegantly and meticulously decorated, but the room is a bit crowded for us as a family of three, and the room facilities are average. My favorite is the restaurant, both indoor and outdoor, the restaurant environment and food are of high quality. In addition, the location is very good, very close to the main attractions in the old city (Madrid Royal Palace, Puerta del Sol, Plaza España), ten minutes walk, but please pay attention to driving, this is a restricted area in the old city. The service is good, the waiters are very warm and friendly.

The location of the hotel is very good, and there are a lot of open-air restaurants and shopping places. But the hotel has a certain room type that can accommodate three people. Whether the couple carries a child or the parents carries two children, the front desk strictly implements the rules for two people. You need to add money to another room type with a sofa bed to accommodate three people. This information hotel did not provide at all when booking with Ctrip.