The good news is that the Illy coffee from the Illy machine in the bedroom is superb. All the rest is bad, and worse. Marriott seems to believe that lots of marble in the bathrooms is the most important ingredient in making a good hotel. They're wrong. The key to running a good hotel is service. And the service at the Hotel Berlin Central District is awful. As usual, my wife and I are traveling for both business and pleasure -- conferences in London and Berlin, a week of tourism in the wilds of Brittany, and a week of seeing friends, visiting art galleries, etc., in Paris. So we are traveling heavy. We need to carry a lot of clothing -- plus the tools for doing business -- multiple laptops, other communications equipment, etc. When we arrived at the hotel, there was absolutely nobody to help us get our stuff from the taxi into the hotel. In fact, during the entire week we were there, there never was anybody in front of the hotel to help anybody with anything -- including when we left. There is no concierge service. We asked the people at the reception desk to help us on a number of concierge-type issues. They were totally untrained to do so. For example, the first night we were there, we asked for recommendations for a restaurant outside the hotel -- within walking distance. We were given a map, with a circle drawn around an area near Potsdamer Platz. We walked there and found a collection of fast-food joints, such as Burger King, and a couple of pizzerias. She might have asked us if that was what we had in mind. It wasn't. On another occasion, I asked for help in finding a pharmacy. It took the lady about 20 minutes to find the name of a pharmacy and to print out a Google map showing Potsdamer Platz, with an arrow showing where the pharmacy was supposed to be. I wandered around the area for a bit, found nothing, and asked a taxi driver who was parked in a queue. He stared at the map, pulled out his cell-phone, plugged in the German word for ”apothecary”, and showed me where it was. The arrow was in the wrong place. On a number of occasions, I tried to call the reception desk from our room. Nobody ever answered the phone -- with one exception. After ten minutes of waiting, somebody picked up the phone -- and immediately hung up on me. Once again, the Illy coffee is brilliant. But the first day we were there, we were provided two capsules of regular coffee and two capsules of de-caffinated. My wife and I both like real coffee and lots of it. So we asked the people at reception to tell whomever that we would much prefer getting four capsules of real coffee. We also left a note (in German) for the cleaning crew telling them the same thing. The next day we got two capsules of real coffee and two of decaffeinated. I reminded the lady at reception. The following day, we got two capsules of decafinated and one of real coffee. And things got worse from there. After a couple of days, we ran out of Kleenex tissues in the bath room. I left the

TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

This is a gorgeous spanking brand-new hotel in Berlin. Reception is exceptionally courteous, friendly and accommodating - I couldn't have asked for a better team of associates. The bar staff, breakfast room staff, concierge, and even the maintenance staff are as wonderful. I had a lovely large room with the most comfortable bed & pillows - all in modern, tasteful decor. The room also had amenities such as a mini-fridge, coffee service, waters, robe, and iron and work desk area with accessible power points on top (no bending under the desk here!) Upon arrival & departure I was greeted warmly . This sets the tone for a positive experience and I certainly felt the genuine welcome with pleasant smiles and friendly nature. The hotel is quite accessible to 2 U-Bahn stations, and within walking distance of the Berlin Zoo. Getting around Berlin is fairly easy with a well-integrated underground system of U-Bahn & S-Bahn trains. The hotel is on a quiet road across the Los Angeles Platz small park/square. Everything Berlin has to offer is easily accessible, plus plenty of shopping, dining and outdoor activities within a small perimeter. Vielen Dank für Ihre freundliche Gastfreundschaft!

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

Enjoyed every aspect of staying at KPM Hotel and Residences with only one issue. On the last morning I was there, I went down to the restaurant late morning, to have a cup of coffee. I order the coffee and then asked whether I could purchase a pastry to go with the coffee. I made it clear I did not want breakfast but the person indicated that the only pastries were the left overs from breakfast. I had two pastries thinking they were for free and better than nothing. Anyhow, I was charged 7 Euros for the coffee and croissant. Both tasted like left overs from breakfast and when I looked around the pastry cart was gone and my guess is that what was there would have been thrown out. I went to pay thinking it was my fault but then because I wanted to pay by visa card, the waiter said it would be 10 Euro! I mentioned this to the staff member on the desk when I checked out and she agree it was poor service but she still charged me. It was the one big blemish on your excellent hotel and a real pity. Staff need to be able to use some judgement and/or initiative to waiver the cost is situations which ultimately reflect badly on the hotel for the gain of 7 Euros. Anyhow, it would not stop me staying in your hotel but I would be very wary of ordering from the restaurant outside of breakfast or dinner. On a more positive note, the dinner both nights in the Vietnamese restaurant was delightful.

The location is 2 minutes away from the central station of Berlin. The room is newly decorated and facilities are nice. It’s worth to notice that the door should be double locked during the stay when at the room and don’t leave important items while out of room. Since it’s happened that someone tried to open door without any notice and knocking the door. The unknown person left quickly after the door is unable to open with the double lock.

Advantages: 1. Excellent location, the main attractions can be reached on foot, there are many good German restaurants around. 2. The breakfast was unexpectedly delicious. Although there is only one restaurant (Italian cuisine), the hotel tastes good. There are different Rieslings in the wine list. 3. The high-rise room can see the scenery, it is beautiful. Disadvantages: 1. The room has no master control and needs to turn off the lights. 2. There are too few plugs in the room, which is inconvenient.

We just spent 5 nights at the Regent. We booked their least expensive room and it was still fabulous. This is one of those hotels that does everything right. The hotel lobby and the rooms are elegant and yet not stuffy. The staff is totally friendly to everyone - from the business people in the breakfast rooms right on over to us traveler types in our polar fleece and REI travel pants:) Breakfast is excellent. The beds are comfortable, the sheets high quality. The rooms are spacious and the bathrooms are incredible. Full tub, large shower, big mirrors, good lighting. The toiletries are L’Occitane. There’s a high-end coffee maker and pods. The locations is perfect. We did a ton of walking - and in walking, I saw many of the other Berlin hotels I had considered in my research. None of the other locations is this perfect - especially for a first-time tourist to Berlin. We could walk to Museum Island in under 10 minutes. 10 minutes to the Brandenburg Gate. 10 minutes to the Checkpoint Charlie area. I cannot compliment the Regent enough. It is one of those rare hotels that just did it all right for us.