Rixos Almaty Hotel Map, Address, Transportation & Nearest Stations and Airport

We stayed in two double rooms at the hotel, and overall, our impression was mixed. The location is quite convenient: the airport is a 25-minute taxi ride away, and there's a park, a zoo, and a cable car to Koktebel nearby. Plus, there are many cafes just a block from the hotel. The hotel itself is new and clean, and the rooms are spacious and comfortable, featuring a sofa, a coffee table, and air conditioning. Each room has everything you need except a refrigerator – there's a water cooler, a couple of tea bags, 3-in-1 coffee, shampoo, shower gel, and a dental kit. The small, enclosed courtyard with a glass table and chairs adds a nice touch of coziness. However, the service was a significant letdown. Rooms aren't cleaned while guests are staying, and breakfast was a real disappointment. The selection was meager, and often there wasn't enough food for all guests. On the first day, there were only a few spoonfuls of porridge, two boiled eggs, a small amount of cheese, and some sliced vegetables – not even bread or butter. We had to ask the reception to cut more cheese and bread. Given that there were four of us, the lack of food was particularly noticeable. The situation repeated on the second day: there was only enough porridge for three out of four of us, and those who came after us got nothing. For drinks, only tea was available; there were no pastries, yogurts, or coffee. Another major drawback was the noise in the courtyard in the evenings. Staff's children were constantly running, playing, and riding bikes there, making it impossible to sit quietly at a table, work, or talk on the phone. It seems like the hotel is a family business, and the relaxation area has essentially turned into a playground. In conclusion, the hotel is a viable option for accommodation, but it's best to book without breakfast. The owners should seriously consider improving their service and guest comfort.

최고였습닏

There is a parking lot, the bed is too soft, and I am not used to sleeping. I ordered no breakfast, but on the 4th day, the waiter told me that one of the free mornings was good, and the meal was delivered directly to the room.

The room was clean, cozy, and tidy. Although it was a bit small, it had everything we needed. (Don't complain about the lack of an elevator, it's a typical old Soviet building! 🙂↔️) We received very detailed instructions before check-in. Most importantly, the location was excellent – many attractions and restaurants were within walking distance!

очень хороший отель, персонал добродушный, очень вкусно кормят. единственно персонал решил, что наполнитель для обуви это мусор и выбросил все, а это было мне нужно, чтобы упаковать обувь в чемодан и не помять ее.