Silver Legacy Reno Resort Casino Map, Address, Transportation & Nearest Stations and Airport

The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.

Our group from the Bay area goes to Reno twice a year for the past 20 years. Late August for golf/fantasy football draft and in March for March Madness. This was our first time staying at The Eldorado thanks to the Executive ****** Host Grant Wellington. I rarely give 5-star reviews. The rooms are perfectly cleaned, with comfortable beds and bedding, strong water pressure, beautiful views, etc. The world-class dining. Yes, I said world-class dining was off the charts. La Strada was one of the best Italian restaurants on this side of the pond. We are all foodies from the bay. The all around experience was perfect. Roxy is also very good. We are looking forward to returning for March Madness!

Earlier I posted a negative review if the Atlantis Hotel & Resort. Same day, few hours later, went to Silver legacy.I found this ****** must looser than Atlantis! If I return to Reno, I will avoid Atlantis and spend more time and money in the Silver Legacy. I found the El Dorado had tight slots too! No recommendation there!

I hesitated to give the hotel a review and thought it may have been a one-off but decided to write about our experience for the sake of other travelers. For context, my husband is a Marriott lifetime platinum and we have certain expectations when staying at a Marriott chain hotel. The Renaissance Reno is equivalent in our mind to a Marriott hotel but it failed to deliver the same quality during our stay. The positive: the hotel has been renovated with its unique style and the lobby is stunning. Our room was spacious, comfortable and updated The negative: There were 2 front desks in the lobby on each side of the entrance and it was confusing where to go for the check-in. Considering that my husband is a loyal Marriott member, the staff helping us seemed curt and did not make us feel special. Since it was a Sunday and we were told that the member's lounge was closed. We could still enter it and there were dirty dishes sitting on the counter and it felt unwelcome. Breakfast at the lounge the next few days was mediocre, so were the afternoon appetizers. This applies to service as well as quality of the food and available options. The worst offender has to be the internet TV. This trip was for us to relax, stay in and catch up on some movie watching. It was the worst experience ever! It took us about 5 hours to watch a 2.5 hour-movie. We thought it was just an a one-time problem but it happened to any movie on any internet channel. This is no exaggeration: the movie would freeze every minute which we got used to, but then it would freeze long enough to display an error, at which point you have to start over from beginning and fast-forward to where it was left off. Lastly, we did not mind paying the $15 self parking but started to notice there were outside people not staying at the hotel parking for free.

I have being coming to Reno for the past 10 years and staying at the grand sierra resort and ****** has being one of the best ever. Rooms are beyond my expectations very clean and spacious and one of the best things is that they have a microwave if you have kids you understand what I mean lol!!!! Thank you!!!

Clerk at checkin was NOT friendly. Did not ask if we'd been to this hotel before, did NOT offer directions to the elevator, which are around the corner from the front desk, not visible and not obvious when looking for them. we wandered around with our luggage for several minutes before an employee helped us. This town has a severe shortage of taxi cabs, making getting anywhere difficult to impossible. There are no nearby restaurants, forcing guests to dine at their overpriced eateries.

Hotel is under construction and we stayed knowing this. However, at 5:15am, beeping noises from an outdoor boom scaffold was annoying since it was continuous until we left that morning. Called the front desk and management wasn't expected in until 9am. That being said, the rest of the stay was comfortable and pleasant. The hotel is small compared to others, but it's easy to find your room. Covid has changed room service and that still takes getting used to. The ****** is small, but had fun at their slots (which means we won!). Yes, I will stay here again!!

We booked two rooms for a week through RCI on checking the ranking given by RCI. Property has been rated Gold Crown for more than a decade. However our experience was mixed. Pros Spacious studio rooms with full furnishing. Furnishing is dated but well maintained. Location is big positive as nearby riverside is hub of all activities. Restaurants serving all type of cuisines are within walking distance. Parking is within the building. Activity center is well maintained. Cons.. No service for the entire period of seven days. No staff is seen with masks. Covid seems to be more of an excuse. Front office staff although courteous and helpful has been instructed to deny basic services to timeshare clients. We could see other guests also pleading to lend vacuum cleaner for self cleaning the rooms. We went through the same stress. Only saving grace was offer from front office to change the rooms. Final recommendation... it is okay to book this place for couple of days. Avoid if you are planning long stay.

Great hotel, easy check in, clean, and our doggie loved it too. All I can say is I don’t like the outside entry and prefer a hallway, but that’s not a must.