On arrival there was a delay with checking in as my booking could not be found. I arrived 3 minutes before an online work commitment and was told it's up to me to call my agent because they did not have the booking, despite me being able to show a confirmation. Informed that I could not afford to spend 20 minutes on the phone with them. After a while they then realised another staff member already checked me in. I would imagine that staff is trained to first check all possible scenarios (arrival list, in house list, cancelled booking, no show, etc) before inconveniencing and worrying the guest. Stayed in room 229, large pink stain on the carpet, carpet is up for replacement. Bathroom was ok, but shower dial is loose. When changing temperature it takes 20 seconds for the change to pull through the shower head so for a first time guest was playing around with it and found it challenging to get the temperature I wanted. Showers in mens changing room in the pool need work. Silicone around shower entirely moulded. 80% of the lockers are out of action. Jacuzzi was not working. Bedside light bulb not working. Maid walked into my room a little after 9am. She has no right to enter print to my check out time. breakfast was so so. Asked for poached eggs. A plate with two watered down poached eggs arrived which tasted far too strongly like vinegar which was clearly used in the water to prepare them. No croissants, pain au chocolate or bread available for at least 5-10 minutes and despite 3 staff they only replenished when they were informed by guests and did not notice themselves.
- Guest User
On arrival there was a delay with checking in as my booking could not be found. I arrived 3 minutes before an online work commitment and was told it's up to me to call my agent because they did not have the booking, despite me being able to show a confirmation. Informed that I could not afford to spend 20 minutes on the phone with them. After a while they then realised another staff member already checked me in. I would imagine that staff is trained to first check all possible scenarios (arrival list, in house list, cancelled booking, no show, etc) before inconveniencing and worrying the guest. Stayed in room 229, large pink stain on the carpet, carpet is up for replacement. Bathroom was ok, but shower dial is loose. When changing temperature it takes 20 seconds for the change to pull through the shower head so for a first time guest was playing around with it and found it challenging to get the temperature I wanted. Showers in mens changing room in the pool need work. Silicone around shower entirely moulded. Bedside light bulb not working.
- Guest User