I spent four nights at this hotel, in a very nice area of Rio. Great facilities: magnificent rooms (standard), excellent bed and linen, very nice swimming pool (heated) with gorgeous views, pleasant common area, etc. The management, however, is not so good. Nothing serious or terrible, but not what you would expect from a Hilton hotel. E.g.: I was supposed to receive a free big bottle of water in my room, as part of the arrangement for my group; I did not received it and I was told that I should pay for it if I wanted it; in addition, I was asked, when checking our, to pay for 2 bottles! (when I ordered just one). I complained and no charge was made finally but it gave me a poor impression about the level of care for the details one would expect in a hotel of this category. Moreover, in a place what you cannot drink water from the tap safely, the management should provide with courtesy drinking water for every guest, as is usual in most places. About the food: very good in the restaurant, reasonably priced (but obviously not cheap). However, the breakfast was disappointing: little variety and quality in the fruit (in a place such as Brazil!!!), slow service for the eggs or tapioca you ordered, and little variety of bread and pastry, as well as other deficiencies (quality of cheese, ham or salami, etc.). A special positive mention for the cleaning personnel: very efficient and nice, always respected the requests I made about timing. Bravo.
- Guest User
First time at Hilton Barra da Tijuca, a modern and fancy neighborhood in Rio. It feels like being in another town, a pleasant experience for those - lime me - are looking for a quiet place to work and rest for a few days. It's ok to walk to the nearby shopping mall to shop or dine, but you will need a ride to go somewhere else like the busy beachfront or enjoy nightlife. Keep in mind most tourist attractions and the famous Ipanema and Copacabana beach are at least one hour drive away. The hotel is new and provides all comforts and amenities you can expect at a Hilton and the staff is very friendly and professional. For those who loves a Negroni to finish the day the lobby bar is a must go. GIG airport (international) is a little closer than SDU airport (domestic).
- Guest User