I was very disappointed by the Royalton Puna Cana Autograph. The bathroom was in need of upgrading. You can see where workers have tried to patch over things rather than actually redoing the necessary work properly. The shower door did not close properly which meant water would seep onto the floor whilst in use. This has caused mold & decaying.
In addition upon arrival the shower door was filled with limescale which meant you could not see through.
Also upon our arrival we noticed that the toilet was not flushing well (taking long to refill). On our second evening the toilet stopped flushing completely & the water went completely from the taps. When we went to the reception the night staff were dismissive & not helpful in anyway. Other guest had come to complain about the same issue. It later transpired the hotel were aware of the issue earlier & rather than informing guest that this may cause some disruption they said nothing.
Literally whilst at reception areas of the hotel started to flood including some guest rooms. It was an absolute joke- I will never recommend nor stay at a Royalton again! I would say this hotel is at the most a 3 star hotel. ( I do have videos but unfortunately it does not give the option to upload videos).
The food buffet was not very good & repetitive. The only thing we found nice was the fresh pasta station.
All the bars close at midnight which is an absolute joke for such a big hotel.
Overall the day staff were friendly.
- Guest User
The hotel is not bad but it has a lot to improve. Apart from the buffet in the general dining room, they announced a variety of restaurants, that the reality is that they only open for dinner and that the policy of “reserves” is so badly managed that it is almost impossible to dine in them. When you pay a whole included with 10 restaurants, you can enjoy them.
In the service you find a little bit, you can have luck and care for friendly people, but in our case we have had the feeling that we were a distress for them.
The water park is very good and the rooms are spacious and comfortable.
- Nuria