Parking was easy, check-in swift and friendly and my room, as usual at this hotel, was clean, comfortable and very well presented. The server at dinner made sure I was happy with the table location, took my order, was engaged in her work and demonstrated great pride in her efforts to ensure customer satisfaction... the food and drink were both very enjoyable and filling too. The same can also be said for the breakfast team and content. Although it is of the buffet style the selection is wide, environment spotlessly clean and the team constantly busy ensuring everything is fresh and plentiful. Also, omlettes are cooked to order as a house speciality, yum! This hotel and it's staff are a gleaming example of how to make its patrons feel valued whilst not simpering or smothering guests. This is a hotel to strongly recommend. Thanks to all at HH, Croydon, see you soon I hope.
- Guest User
Helpful and friendly staff. Great interaction with Stefano. Location ok, but no shops within walking distance; car needed! Breakfast Buffet varied. Attractive surroundings. Lovely room. The only negative was the shower/bath tub. The shower head was too close to the back wall and if you moved close to it, you were apt to stand on the drain plug which would then close and the tub would fill up. You would need to remove the stopper, but then you would be standing in the hole. The tub was high, which made it a challenge to step into. For convenience, it’s necessary to remove the shower-head and use it as a hand shower.
- Guest User