8.7/10Very Good232 Reviews
London|7.11km from city center
Great hotel in great location. Really pleased with facilities in the room which was super quiet and really clean with exception of carpet, few bits not hoovered but a minor issue for us. However, please ensure you have either a photo driving licence or passport at check in as we encountered quite an unhelpful lady who insisted that despite showing her the Trip emails and my bank cards said she still didn’t know that I was the person in the booking. I generally DO NOT travel for a weekend away to London with my passport (I have an old paper driving licence so not photo ID anyway) she didn’t seem to know what I was talking about when I mentioned this and looked confused! When I asked what I was supposed to do as I’d paid for two nights and had all the bookings just looked at me and repeated that she didn’t know who I was!!! My friend could see I was getting stressed and asked if we could get my husband to email copy of my passport, at which point she ashes if I had another credit/bank card and then proceeded to check us in!!!! Why could she not do this in the first place????? Anyway putting this to one side I would stay again, armed of course with passport!