The resorts itself is pretty nice. Our room was clean and the A/C in the room worked well. The A/C in the restaurants and bars were not great. Sweated alot while waiting for dinner unless we stayed in our room till time to eat. They dont really have any nice indooor bar. The food was pretty good but did notice some unsafe food handling practices and most of my party experienced diarrhea at some points during the trip. The Italian restaurant was the best... The restaurants and bars ran out of food and liquors often. We never knew what any specific bar may or may not be out of. Only 2 kayaks and 2 paddles boards for guest; seems cheap considering they have over 250 rooms. About 75% of the employees didn't have good personalities and could use some training on hostility; compared to the crusies and AIs in Mexico they weren't close. The 2 best employees we encounter were Christina at the swim up bar between building 8/9 and Dwayne at the main outside bar by the lobby. Both we very friendly and personable. Christina made our vacation enjoyable and the most fun! We enjoyed several days of hanging in the pool chating and laughing with her. My entire group loved her and would want to come back to just see her!! ❤️ Overall good experience, however the resort has alot of room for improvement.
- Guest User
Stayed 5 days and 4 nights. Ocean front room was very clean and comfortable. Service and staff was great ! Shouts to Shaniquille front desk for such great service and meeting all our needs. Also to Talicia who took great care of my friends and I at the beach and scheduled our excursions and dinner reservations. She is a gem! Thanks to Ford, M&M and DJ Draggy for the dance lessons, great energy and making us feel at home in Jamaica. The Italian and Ackee restaurants were very good! The food was full of flavor and the service was great! Depending on where you sit in the Italian restaurant it can be warm but our second time dining we were seated in a cool location. Big thanks to our server, forgot his name but he’s young slim and engaged. You know who you are. Best wishes and thank you! I’ll be back! One Love!
- Guest User