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Very elegant hotel, the room configuration is very good, there is a restaurant designed by a famous Japanese American furniture designer, but the room is small, but the location is very good

Truly an experience. My wife and I brought my mom to London for her 80th birthday, as afternoon tea at The Ritz was still on her bucket list. She had no idea I booked our stay there as well, and the Rolls Royce pickup from the airport. The hotel itself is what you expect, the Luis XVI style common areas and rooms are beautiful, but what really makes the place memorable, are the people. From our first contact with Johan, and our check in with Giacomo, Gavin, Roberto everyone was fantastic throughout our stay. The amount of time that the folks at reception are willing to spend just chatting and sharing stories with you is something you just don't find elsewhere. Many thoughtful interactions with my mom as the whole place seemed to know her big birthday was coming up. It was the experience of a lifetime. Thank you everyone at the Ritz for making it happen.

We stayed at the Marriott County Hall just before the Easter weekend and had the most amazing stay! The hotel was perfect for us, it was clean, in a great location and staff were so so helpful! Every member of staff we spoke to made us feel so welcome. The bedrooms are well designed with plenty of space. The bathroom was perfect and we really liked the Molton Brown toiletries in the bathroom. We loved every minute of our stay at this hotel and couldn’t recommend it more! I really hope to return again in the future!!

The hotel is a legend and a brand in the industry. The hotel has retained its previous style well. The afternoon tea in the lobby and several bars are very unique. The hotel service is good and the location is excellent.

To be honest, for a room that costs 10,000+ per night, the overall experience is really average. It was much worse than a hotel of the same price in Paris. In addition, the breakfast at the hotel was really unpalatable. The porridge in the Asian Breakfast was the most unpleasant porridge I have ever tasted in my life. Also, breakfast is included in the room rate for the first stay, but only 50 pounds is allowed, which means that if you accidentally order more than the amount, you will have to pay extra for the meal. The only positive thing I have to say is that the location is very good, and the restaurant has a view of Hyde Park.

Thanks for a great breakfast, thanks Vivian for the amazing service and hospitality, would highly recommend staff are extremely friendly, accommodating and helpful, not to mention the breakfast was beautiful. Will definitely be back again.

Real five-star hotel, super good location, and service. Every floor of the hotel uses different colors to give the guests a good experience. If you don't consider the price, you will definitely come again.

Excellent hotel

Our family of 6 including 4 college age kids had the privilege of staying in the 3 bedroom Park Lane suite. We were treated with amazing personalized service by the concierge staff , housekeeping and spa staff. When we arrived we were warmly greeted by the concierge staff and Bjorn Rydder. What a welcome we had with champagne and personalized tour and Bjorn had such friendly personality and helped us immensely. The rooms are amazing - large and modern with windows and great technology and a spectacular view of Hyde park and kept immaculate every day by a very thorough housekeeping staff. . The spa is beautiful and although I did not get a chance to use it, Mary warmly welcomed my husband every day as he enjoyed the sauna. She made sure he was comfortable and enjoyed his experience. The vibe is so relaxing and serene and he would often go twice a day. The concierge team is top notch including Gisella,Serena, and Elisa who made sure every need my family had was addressed. This hotel has a 5 star concierge team. And lastly the food was delicious. We had breakfast daily and Raffaele our host made sure to spend time talking and joking with us and that we had everything we needed. He is truly a blessing and what a great way to start the day. 45 Park Lane is truly a magnificent hotel. All of the staff remember every guest of the hotel and treat people with such warmth and care. My college kids loved the hotel and location. We usually stay at the Corinthia when we come to London but now we will only be staying at 45 Park Lane. A 5 star hotel with such an amazing and caring staff with modern and luxurious rooms and spa and in an unbelievable location. Don’t stay anywhere else !! A gem that you will truly appreciate.