1.21km from Plush BoutiqueI recently reserved a room this past friday 11.22.19 thru 11.24.19. On arrival,which was around 9pm, i was informed that my i.d. did not match my reservation name. This is because im a newlywed and my i.d. still carries my maiden name. I was told by the front desk worker that i had to cancel my online reservation since the names did not match. I showed the front desk clerk where it said it would charge me 67.50 if i cancel. He assured me i would not be charged. I canceled as i was instructed and paid for the two night stay under the correct name. I get to my room which had a roach in the bathroom crawling but i only saw one so i did not complain ..it was a cheap room. I later called my balance and i was infact charged the cancellation fee of 67.50. My husband and i went to the front desk at which at this time it was someone else working and the other clerk had left for the evening. We tried to explain what happened but he seemed confused. I waited until today ..Monday ..11.25.19 and my bank said there was no pending refund. So i called the hotel ..address 4679 bill gardner prkwy in locust grove GA..a man answered and all i got out of my mouth was i had checked in friday and that was it! The clerk cut me off immediately very irrate might i add that i wasnt going to cause any problems and i tried to cut in and tell him it was about a refund, he screams at me that there are no refunds. He doesnt speak english well. I still tried to explain that i have paid and already stayed and checked out but he continued to scream at me that i wasnt getting anything. I tried to give him my name and he hung up on me. I then called right back and asked him who had worked the evening we checked in and he refused the employees name and when asking for his he hung up on me again. I called corporate number that online gave me 1828.926.9137. A young lady answered and said i had the wrong number and gave me another number which still was not correct. I was robbed by this hotel that i paid and stayed 2 nights at over the weekend!! This is the worst hotel ive ever stayed at and the staff is horrible!!! And i was robbed my money even tho i was instructed to cancel and still was charged!!!!