Top 10 Bua Khao Hotels

I would never recommend this hotel to any of my friends and family, their management sucks, zero customer service. I came from California for a week for my cousin wedding, I booked seven nights Though chase sapphire who uses Expedia, and after one night my plans changed. I contacted the hotel to see if I can checkout 2 nights early, they said your reservation was prepaid through Expedia and I need to call Them for approval, I called Expedia and because of time difference they couldn’t reach the reservation department that only operates from 8am to 5 pm. I was then told to call back during the hotel business hours, I called back the next day I was told by Expedia that they are ok with me checking out early but they will need to contact the hotel for partial refund. I was placed on hold then I was told that they couldn’t get hold of anyone from the hotel, they’ll try again and then they’ll call me back once they are able to reach them. I asked the front desk employees to please respond when Expedia try to call them and I was straight was lied to my face and was told that the this has nothing to do with the hotel because and it’s Expedia decision since I paid through them. Next day I called Expedia back to find out that the hotel declined early checkout credit, I asked to speak to a manger, the front desk manager lied to me again it’s not up to the hotel it’s up to Expedia not knowing that I already called Expedia and the customer service representative was reading the response from the hotel notes, I confronted the manager when he found out that I had Expedia on the speaker phone he asked me to mute them so he lie to me again and tells me whatever BS he needs without Expedia hearing it, very unprofessional big scammers.

My wife and I had a quick, 24-hour layover in Cairo and wanted to see the pyramids and sphinx and relax before a long trip home. The Four Seasons delivered in all possible ways. Concierge arranged to pick us up at the airport (flying in from Sharm El Sheikh) and then checked us in to our room, all before 9:30 am. We then had time to freshen up, enjoy a relaxed breakfast, and then meet our driver and tour guide for a trip to the sites. Our driver for the tour and also for the round trip to and from the airport was Mohsen Ahmed, and he was wonderful. Our tour guide, Ash Saad Saghloul, was also outstanding. Both gents took very good care of us, didn't rush at any point, and left any additional side trips (for shopping) completely up to us. Had us back to the hotel early in the afternoon so we could relax. We then had an early dinner at 8, which was as good as reviews have made it out to be (and, yes, we had dim sum and Chinese food overlooking the Nile as our farewell dinner to Egypt). Our room was very comfortable and the views of the Nile and the Pyramids from our balcony made it all feel very special. All said, it was a perfect 24 hours in Cairo and just what we wanted. Thanks to all at the Four Seasons for making that happen and making it so easy and comfortable.

What an amazing and luxurious hotel it is. We enjoyed our one week stay and had one of the best experiences ever in Cairo. It all started with meeting Nabil the doorman with his beautiful smile and then with Yousef at the reception desk who helped us with our check in. Mostafa and Arafa from the house keeping, made our stay amazing with paying attention to details with their beautiful smile and attitude. Also Ibrahim as well made it a pleasant experience. To top it up Hashem the house keeping supervisor also made sure our needs are met and everything is to our liking. Abdullah El Sayed, ohhh ohhh what an amazing guy he is. Every morning made sure we are taken care off from our coffee, juices to making sure I have my specialty Egyptian breakfast made up to my likings. Fresh Iskandarani fool, taameya and to top it up feeteer meshaltet with 3assal. WOWWWW. Abdullah made sure to remember my type of coffee without asking (decaf coffee). Also Amr did an amazing job taking care of us when Abdullah is serving other tables. Sayed Farouk the lounge supervisor also made sure to receive our feedback with a great attitude and smile and we really enjoyed our conversation with him. Ayman, with his amazing smile and shisha, always made sure we are hooked the whole evening and with our couple visits to the restaurant. The pool team were unbelievable from Mohamad to Ayman with all the time amazing smile to Sameh at the aqua restaurant. These guys made our stay at the pool so great with paying attention to everything we need. The spa team were also amazing from Lobna to captain Hassan. The service was more than we asked for. Sameh Mahrous, what an amazing person he is with his beautiful smile and great talk we had. He is always there every afternoon at the lobby taking care of the customers and their needs. To top it up, we also received a follow up phone call from the hotel after 2 days to make sure we were satisfied with our stay. The Nile Ritz-Carlton Cairo is an amazing hotel with top notch service. Keep it up team and I hope to see you all again very soon.

Incredible service throughout the entire stay. The Deluxe King Room that I stayed in was even larger than I expected. The staff were always on hand to help with any requests that I had and my sessions at the Iridium Spa were second to none. One of the best hotels I've stayed it & well deserving of its 5-star rating.

It was pleasant. Mahmoud was exceptionally helpful to us. The breakfast was lovely too.

It was good the rooms are big . You have enough space for everything , the atmosphere was good . But the songs are the festivals in the night delay a little so you cannot sleep very well