Top 10 Club 27 Hotels

We drove from Pennsylvania and already called to let the front desk know that we would arrive late maybe past midnight. The gentleman on the phone was very pleasant reassuring us the service is 24/7 so we should be fine getting our room when we were there. We reached the hotel around 2:45am and the lady at the front desk had so bad attitude saying we had to wait 35-40 minutes because she was having an audit without checking if we already called to check in and to inform the hotel our situation. I was speechless of how thoughtless she was looking at us all exhausted after the long drive reaching the hotel so late at night and still asked us to wait for 35-40 minutes. She made us accept that audit was something important for her and we had to wait until she finished her audit. I’m sorry but this is unacceptable for regular customer service let alone Doubletree managed by Hilton which always has top of the line service. I was so upset and later apologized for it with her and told her I was driving so far and I was tired but she didn’t even glance at me and just threw such look-down-upon attitude at us. She should be the one who apologized for the wait but I was decent enough to do that first. I just can’t really can’t imagine how such a person with poor communication skills, poor interpersonal skills can work as a front desk, the key role for customer service at hotel industry. The 3 point on the scale I put was for the comfort of the room itself.

The environment is very good, the surrounding business is convenient, and it is very convenient to eat and shop.

I saw the pictures, I thought they looked nice and luxurious. Soon I pulled up in the parking lot, first thing in my mind was ”uh-oh” and I walked up to the front desk, the staffs were nice until I walked in the room, it was smelly, nasty, floor (omg) there are flies everywhere in the bathroom, towel rack was broken but the maintenance came and fixed it with some glue. I wanted to check out but the room was already paid for with no refund. I decided to buy my own comforter, sheet, pillowcase, and towels just to keep me clean and safe. Make sure to wear sandals to prevent feeling dirty, oh yeah I bought some Lysol to get rid of smell and germ. The water won't drain down in the tub after taking shower. They need to burn down the whole property, seriously!

We had a nice-sized clean room with two comfortable queen beds. The free shuttle service to the airport was a great benefit since one of us had a early flight. All of the service people were very helpful and friendly. They had a good breakfast with hot scrambled eggs, bacon and turkey sausage, along with juice, coffee, tea & hot chocolate. Also there was variety of cold cereals along packets of instant oatmeal and grits.

Great room and Jose the bartender was amazing!