751 Skymarks Drive, Jacksonville, Florida, United States
4.9km from Jacksonville International Airport
21.6km from Jacksonville Amtrak Station
21.6km from Jacksonville Station
"I’ve been a Marriott member for many years, stay at a Marriott owned hotel once a month on average, in various locations. And while the “fun” and “funkiness” of the Aloft lobby (yes there is a bar and game tables) and pool area is unique, I was sorely disappointed in the basic care and amenities. First the hallways were not clean. I’m assuming this is due to rare vacuuming and the pets. Secondly the only blanket in the room is one on the bed so thin that you can see through it. Even turning the heat on, (yes it gets cold in FL), it did not make for a comfortable sleep. (If you request another one it’s the same kind so ask for two.) Third, if you like to enjoy a glass of wine in your room but need access to an opener, they don’t keep one at the front desk, or with the concierge, or even housekeeping. The only available wine opener is the single one behind the bar. So you will have to take your battle to the bar to be opened by the bartender (if they can find the opener....which they couldn’t... and there is only one....) Finally, while someone came into my room and made the bed and took the towels (used and unused), they did not clean/wipe down anything, vacuum, restock the coffee, nor did they replace any of the linens. Which is really inconvenient when you return from a 12 hr work day, start to undress for a shower, only to find all the towels and washcloths are gone (as was your spare see through blanket.) One would think that they could just contact housekeeping to bring them towels, however in the evening and night hours, Aloft only has 2 people on staff: the front desk and shuttle driver. So if driver is out, your happy but has to get redressed and go to the front desk to pick up towels. (Thank god the single persons that worked the desk are so nice as they are having to handle so many customers and needs all alone!) Oh and just a travel tip note—no reheating of food is available in this hotel. And bath products is soap and shampoo only (no conditioner, lotion, etc) I came away feeling as if all the bling and “fun” in the lobby is to distract you from noticing the missing Marriott standard. In fact I’ve had better customer care and cleaner rooms at a Motel 8."
"I’ve seen some of the negative reviews. I really think most of those bad experiences are rarities and not the norm at Aloft. I traveled for work for 25 years. I spent a lot of time in different chain’s over the years. Once in awhile you run into a bad night. Usually you can get it addressed pretty quickly. There are exceptions but, you can find that in any business. I just spent 4 nights in Aloft. 2 nights in Jacksonville Airport and 2 nights in the other Jacksonville location. I must say I was very pleased with everything about our stay. We have been members of the Marriott rewards program for years and love their hotels. What attracted us to this brand was how pet friendly they are. Pets stay for free and they treat them as part of the family. Traveling with a pet can be difficult and expensive. Some Marriott properties charge as $75.00 to $200 per night. It’s always been my least favorite thing about Marriott properties before Aloft. I would suggest that the Marriott properties that are not in the premium category get more in line with the pricing in the industry. I see $25.00 a night as a reasonable price for a pet without damage to the room. Keep up the good work Aloft. We’ll be back Pete Cape Cod "
"Very personable, professional and a joy to be around. It’s people like Megan that make you want to come back!:) I stay at thousands of hotels over my 20 years of flying and for me it’s more important how you’re treated vs all the other expectations. One important recommendation is that you start using eco friendly and plant based cleaners with essential oils. Whatever you’re using, your staff uses way too much and it always smells like a chemical factory at every Aloft I’ve ever stayed at. Other than that my stay was excellent because of your friendly staff, especially Megan;)!"