20 Lower Bridge Street, Chester, Cheshire West and Chester, United Kingdom
7.1km from Chester Airport
1.5km from Chester Train Station
13.9km from Ellesmere Port Railway Station
"I would have to say that I'm extremely disappointed. We had our honeymoon booked at OddFellows for the 21st-23rd, we were looking forward to staying there as we wanted to book our full wedding (post-Covid) at the venue. On the 24th November they rang me up to tell me that they can no longer take our booking, I understand the Covid situation but the way it was handled on the phone was extremely disappointing, without a care in the world. Not only have they cancelled on our plans less than a month out but now we have to find another place to stay, but with the prices going up everywhere and the lack of options they have really put a dent in our plans. Something that we were really excited about has now become a task. - Poor customer service on the phone - No apology (or even an option to postpone is at a discount in the future) - Has made our minds up about having the wedding there now, which will never happen if the service was that bad on the phone (imagine it in person, like I have read about in other reviews) I do understand the Covid situation and these things can happen, but I would suggest not sending an email saying that "sorry you had to cancel". No, I didn't cancel! Also the lack of respect, understanding and not even a discount option to make you come back in the future if you wish to stay with us due to the situation we put you in. I had everything booked there for our honeymoon; tours, flowers, nights out, Xmas surprises. Now I need to restart all this again, at a cost and headache to us. I'd suggest looking at other places to stay in Chester, cause in the end its the staff that make it a great stay and I can't say that about OddFellows."
"We’ve been waiting to visit after our trip had to be postponed from earlier in the year so we were really looking forward to our stay. We booked 1 night in a Caldecott Classic. We arrived early so stored our luggage until check-in at 3pm. The receptionist was friendly and explained that toiletries and tea/coffee facilities had been removed due to Covid and asked if we would like them to take to our room. We replied yes and were handed a flimsy plastic bag with toiletries & tea/coffee mixed in together, the hotel have really missed a trick here as it could have been presented so much better in a recyclable bag or box. On arrival to the room we were disappointed to find that the room had been stripped of all furnishings (cushions/bed throw etc), I understand that it is necessary but some mention of it would have been useful in the ‘welcome’ email sent a few days earlier. There were no wine or water glasses, coat hangers etc. We could have brought these if we had known. Also no hotel information etc. Breakfast had to be booked for a set time with no room service. Finally we were very unprepared for the open shower/toilet in the room, this isn’t made clear in the description. All in all it was quite a disappointing stay in what should have been a special occasion for us and definitely not worth £175. "
"Really fabulous night away for my husband's birthday. Told them it was for a birthday and was blown away by the special finishing touches in the room. Bathroom spectacular with the roll top bath for a really relaxing time away. We had excellent nibbles and wine in The Secret Garden too. Couldn't recommend enough to stay there."