Top 10 Komilfo Hotels

My wife and I recently visited Provence for three nights, and stayed at Chateau de la Gaude because we had read great things about this relatively new hotel, and it seemed to offer a lovely, quintessentially French setting. This boutique hotel did fit what we were looking for in many ways, with its impeccably restored historic buildings that are fully updated and modern on the inside. However, we were disappointed with the service, which was simply not at the level of a true five-star hotel. Pre-Arrival Experience: Prior to our stay, I contacted the hotel by email on several occasions to help plan our stay. I asked for help in booking dinners and planning transfers, including from the airport on our arrival, and then to our next hotel on the Cote d’Azur at the end of our stay. I thought the transfer costs, while not cheap, were actually fair given what other hotels on our trip were charging for the same services. As an example, the airport transfer is 110€ each way, and other hotels were charging almost double that amount for similar distances between hotel and airport. The communication prior to arrival was great. Sarah in particular went out of her way to respond promptly to each of my inquiries, and I felt really confident that everything was well taken care of prior to arrival. I think this gave me a false sense of how service would be once we were there. Arrival Experience: We arrived at M****ille Airport on a morning flight, just before 10:00 am. The driver arranged by the hotel, Eric, was waiting for us with our name on a sign just outside of baggage claim, and he was just incredibly nice and welcoming. He took us out to a van and had us quickly on our way. He was also our driver to our next destination at the end of the trip, and I was so glad that the hotel had booked him on both ends of the trip. He was a great driver and just did a perfect job. The hotel’s website specifies that airport transfers will be in a Tesla Model X, and this was not that, but instead was a standard Mercedes van. We didn’t have a problem with it really, and like I said, we thought the driver was great. However, it could be disappointing to think you’re being picked up in a Tesla and not have that. The drive from M****ille Airport to the hotel was easy – just under 30 minutes at a time of day with minimal traffic. When we pulled into the property, I was a little surprised that none of the staff were around to greet us. Since we were arriving in a transfer booked by the hotel, it would have been easy to coordinate with the driver to be ready to welcome us. When I walked into the small lobby/reception area, the staff just seemed surprised to have an arriving guest. The staff member who checked us in did seem well-meaning though. She was helpful, and apologized profusely for the fact that our room was not yet ready, even though it was well before standard check-in time. She told us they would expedite room cleaning so we could have the room by noon, which w

This was the best place we stayed in Provence. We were upgraded to a junior suite which was beautiful and had a bath and a private terrace. The staff were so friendly and professional. Nothing was a problem. Some reviews said it was too far from the town centre but we found the location excellent and it was very quiet at night. We are used to walking.

Clean. Good location There was false alarm in the midnight, which made me awake for a while

Pros: Friendly staff, comfortable bed, great shower, good breakfast, secure parking, short walk from many of the most important points of interest in town. Cons: Unsecured internet, no USB plugs in room. Suggestion: try and book a room overlooking the central courtyard/pool area. Probabaly quieter than those on the outside of the building facing roads.

We stayed in the Suite which has a double bed and a single bed, the bathroom is huge with a spa bath and shower, there is a small walk in closet for hanging clothes, the bed is comfortable, the Suite is on the second floor above the busy street but the noise doesn't affect us and we notice the noise level dies down near midnight, never affected our sleep. Staff is relaxing and friendly, the whole place is an old house with wide stairs and high ceilings, May be grand house in the old days, you can open the big windows to get refresh air if you like. The breakfast room is very dull, food very bland, no ambience, don't eat there and there are a lot of eateries outside. Good location to walk to everywhere, we walked to the Atelier de Cezanne in around 30 minutes, around 10 minutes walk to Gare Aix-en-Provence, around 15 minutes walk to the bus station to catch coach to Gare Aix-en-Provence TGV. Will stay here again.