"My sister and I took mum for afternoon tea for a birthday treat. The venue and ambiance was great, the location is stunning, the food was lovely and the waitress was lovely too. The parking experience was not so good. A week after my visit I received a PCN notice from the company who now manage the car park demanding £100, or £60 if paid within 14 days. This came as a total surprise as I had paid and displayed, and had left within the 2hrs I'd paid for. I can only imagine I must have got a digit wrong when entering my registration number at the pay machine. I was with my elderly mum so was trying to be quick, and it was raining. Luckily, although I'd thrown my ticket away, I managed to retrieve it from the bin. The part of the registration number that is printed on the ticket is correct, but it doesn't show all of it. I have of course appealed, and won't be paying the fine, but it has rather put me off going again, as there are other nice places around the area to choose from. I have exchanged emails with the hotel management team. They have been polite but I think the car park is clumsily managed."
"Stayed for one night. Staff friendly, food excellent, room clean and spacious. Good location. No moans at all but we payed £255 B&B and the couple of little things I’d expect for this money are; tissues in room/bathroom, a fridge for keeping water cold, no offer of newspaper in the morning (I forgot to ask but receptionists at good hotels usually prompt these sort of things) and a powerful shower. Hotel branded umbrellas (they’re missing an advertising opportunity here!). As I say little tweaks but nothing that spoiled our stay. I forgot to mention the cracked tile in the bathroom on checkout . Too many dogs for our liking but that’s a personal thing. Would recommend."
"We have recently had a five night stay at the Captains club and we had a fantastic time, we originally booked a three night stay in an apartment room which had a couple of issues but Juliet, Nikki and Tim sorted them out to our satisfaction, we then decided to extend our stay by two nights, unfortunately the room we had wasnt available but again Nikki and Juliet went above and beyond to juggle rooms so that we didnt have to move rooms twice in two days, the food was great a special mention to Harry and Valter who were excellent, all in all a fantastic stay, a couple of small things need updating but I understand that a renovation is planned. We will definitely be back!"