Top 10 Mudeford Quay Hotels

Myself and my partner checked in on Good Friday and were greeted with a lovely lady on reception. We stayed for one night and opted put of breakfast. She took the time to explain to us everything we needed to know during our stay - which was really helpful and welcoming. She escorted us to the Goodwood Room which was simply stunning and huge! The bed had the best quality of mattress I've slept on and the room had everything we needed! Stunning bespoke furniture which worked beautifully with the nautical décor. Sadly, the stay was only let down by the loud pipes which seemed to be related to the hot water being used by the surrounding rooms. The banging sound began intermittently at 6pm (we left the room at 7pm-12pm) and woke me at 6am through to 7.30am. Upon check-out I did raise the issue with the young lady receptionist who took a note of this. I sent 7 email chase ups querying the outcome of my compliant and provided video evidence proving the issues I had experienced only to be told nearly a month after my stay the following: ”Good Morning and many apologies for such delay, your emails has been found in the spam! I am very sorry you had to endure the noise, please accept our apologies for that. I have checked your reservation and can see that you have booked this room under already heavily discounted rate so would not be able to offer any compensation, however I will be more than happy to raise a discount on your next stay with us? I trust this will be good news and kind regards”. Firstly, it is worth noting I received responses from the lady in question prior to the above email so the suggestion it was in the spam folder is a little hard to believe. Secondly, I paid £135.00 for a single nights stay without breakfast so to be told this was acceptable to pay for a night of interrupted sleep really let down my overall experience. The way in which my complaint was handled was really appalling, I had to continuously chase for responses, sent 3 videos detailing the noise and reported the issue upon checkout. In all honesty, based on the price and the interrupted nights sleep, unfortunately I wouldn't return to the room unless this issue has been resolved which is such a shame as the room features and shared spaces were beautiful.

Great hotel with a lot of great amienities