Top 10 Queen of Hearts Hotels

This was the first hotel we stayed in on our tour of Holland. It certainly set the standard for our trip. The hotel is set in traditional buildings facing a canal in Old Leiden. We were warmly greeted on our arrival before being shown to our lavishly decorated room. The hotel buildings are narrow and tall like most of the old Dutch buildings and have been sympathetically renovated with many of their original features. This includes the staircase which is steep, narrow and winding. Taking our suitcase up to our room was challenging but we were assisted by the willing receptionist. I have to say it was well worth it, our room was stunning with lovely view over the canal. The room its self was fresh and clean and contained everything we needed for our stay. Breakfast was optional and we did opt for breakfast, which although it was quite expensive, it was well worth paying for. There was a great choice of hot and cold food and drinks that were all freshly prepared for you. In particular the extensive egg and tea menu's were quite impressive. The breakfast room itself was exquisitely decorated with panels of Dutch landscapes to browse whilst you ate. Old Leiden was also a beautiful part of the city and our hotel was the perfect base.

I stayed in the suite - the hotel's largest room - for two nights in May. This hotel is certainly the most upscale option in Delft. The design details of the room were impressive - if aesthetics are something you value in a hotel stay, Hotel ****naal delivers. I loved the soaking tub in the room, and the additional seating area in front of the oversized window overlooking the canal. The TV set up at the foot of the bed was jarring with the rest of the room design, I wished that there was a way to push the TV stand down so that it did not block the visibility of the rest of the room. I liked the bluetooth speaker/record player, although I was confused because it was nonfunctional (the needle was missing) yet came with two vinyls. It did work as a speaker. I enjoyed daily breakfast and appreciated that there were many delicious options available including on-demand hot options. Cons: I wished there had been somewhere to lock a bike in the hotel's courtyard versus on the street. It was loud outside at night, and sound carried into the room. This didn't bother me, but some guests might have taken issue. My friend who lives in the area noted that there's a fraternity on the same block. Classes had just ended, so maybe the revelry isn't an issue normally. The hotel had very limited onsite bar/dining options outside of breakfast. I went down to order a cocktail 30 minutes before closing, and was told they were only able to offer beer or wine at that point. I'm assuming because they had already done bar cleanup for the night, but still... I was surprised given the upscale positioning of the hotel. Overall, I really appreciated my stay at Hotel ****naal and found the experience quite serene and elevated. Book the suite!

Very close to Leiden Railway Station, very convenient, the hotel is relatively clean, there are many supermarkets around, there are many restaurants, about ten minutes to the center of Leiden, it is convenient to take the train to other cities.

Worse experience i/we have ever had at a hotel. Accepted my husbands cc , who stayed at this hotel for 30 something days and he was never asked in the middle of his stay to show his cc again… even though he made an additional booking during his stay for a few days longer. I was visiting Leiden when he was leaving because our daughter started studying there. So when i came my husband mailed with the hotel to make a reservation for me , the hotel accepted his cc again with no remarks what so ever. And my husband had told them in the mail that he was leaving and i was going to stay at the hotel. They had already been payed for his longstay , had his approval of his card for my stay and they had everything they needed to claim the money at the end of my stay.But 4 days after he left they asked me for the cc ( mind you they never asked my husband for his cc during his stay!!). But my husband is an EU citizen ( white) and i am not a european ( brown/coloured person) . The bottomline is that they don’t trust people who are non-european/coloured. Even though they did trust my caucasian EU husband !!! In the end i gave them my cc and i still had 14 more days to stay … they pulled of the complete amount of the upcoming stay IMMEDIATELY!!! I have never seen this before. Such a bunch of money-grabbers . I felt very DISCRIMINATED by an all-white( blond) distrusting staff . My husband informed the manager and received an even worse mail back , complaining about my behaviour instead of verifying what had happend leading up to my dissatisfaction. The manager believed his staffmembers blindly. I had never been treated so bad in my life at a hotel or for that matter anywhere.( and we travel alot !) They had everything they needed to claim their payment in the end!!! I moved out the next day and went to the Fletcher Wellness across the street and had the best treatment i could imagen . Payment in full at the end of my stay no asking for cc during stay. Never again Golden Tulip Leiden , WORSE HOTEL EVER!