Top 10 Serenadenhof Nürnberg Hotels

As we live in São josé dos Campos, my wife and I decided to kick off our Golden Wedding Anniversary festivities at the best hotel in town, the Golden Tulip. Arriving at he hotel, the reception crew were smiley and courteously, aiming at treating the bride and groom. We spent a superb night, surrounded by courtesies offered by Mr. Fabricio Felipe, General Manager, aware of the very big date. Champagne in an ice bucket, fine chocolate and strawberries aside, red heart balloons, etc. The high floor room, facing the banhado, very much comfortable, with all facilities at hand, was the perfect nest for the couple.

The hotel is clean and tidy. The hotel environment is better. The front desk of the hotel can speak English. There are no kettles in many hotels in Brazil, but this hotel has a kettle. It is a bit bad that the hotel does not provide free drinking water.

Nos últimos 10 anos nos hospedamos várias vezes neste hotel. Desde que começou a pandemia somente voltamos a nos hospedar lá neste último final de semana. Que decepção!!! A qualidade de tudo caiu drasticamente. A roupa de cama e banho está surrada e encardida. Os travesseiros cheiram a baba e cabeça suja. Mesmo pedindo para trocar não encontraram nenhum em condições aceitáveis de uso. Saímos às 8:30 do hotel e deixamos na porta o aviso para arrumarem o apartamento. Voltamos às 12:30 e encontramos tudo como deixamos. Ligamos na portaria e ouvimos passariam a reclamação para o setor responsável. Às 13:30 não tinha aparecido ninguém para arrumar o quarto. Ligamos outra vez e ouvimos de um atendente indignado com a segunda reclamação que as arrumadeiras trabalho até as 16:30 e que antes disso alguém iria arrumar o quarto. Expus todo o meu desagrado com esta resposta e ouvir um ”vou ver o que pode ser feito.” Depois de meia hora pareceu uma camareira muito solícita desculpando-se muito pelo ”atraso” e explicando que ela e a faxineira que a acompanhavam trabalham sozinha para limpar todo o hotel. Começam no andar mais alto e vêm descendo. Como estávamos no quinto andar ainda não tinha chegado a nossa vez. A qualidade da comida que servem no café da manhã é péssima. O ar condicionado do apartamento ligava, mas praticamento não funcionava. A TV só pega canais abertos e com imagem de péssima qualidade. Enfim... não vale o que se paga para se hospedar neste hotel.

The hotel is very well located, all near, comfortable room. Some points left to desire, like burned lamps in the room and in the bathroom, I warned at the reception but until the second day of accommodation was not exchanged. The box handwheel support was released, and there was no repair, it was removed and they didn't put back, we have no place to dry the handwheels. On the second day of hosting, I asked for a cocktail to take a hot water to make a cupnoodles for my daughter and it was charged 2.00 per cocktail and 7.00 for the water, as if it was tea. I was overtaken with this attitude of the hotel, we have already hosted many hotels, including well-known hotels, and it has never been charged by a loaned coil and a hot water. Deceptive is the feeling that has defined me as our hosting.

The hotel offers excellent accommodation and services. The rooms are in Ibis standard, with large bathrooms, comfortable beds, fridge, closet and table. Breakfast and restaurant menu are good and the price is expected. My only relief is that entering and exiting cars can be hard, because the entry is narrow and it is uncomfortable to get out on the next street. In addition, the hotel is close to a viasted, which, although it gives access to a nearby shopping, depending on the time, can be filled with sign requests and sellers.

My son has been studying in São José dos Campos and has been hosting this hotel for two years. It has a great location, safety, the facilities are fantastic, the wonderful cleaning and not to mention very good breakfast and a delicious dinner. Congratulations to all the staff of the hotel

The room we stayed was in good storage, good shower, good bed clothes, but had no shampoo available, we had to leave the room at 1:00 a.m. to ask at the reception. We arrived to drink coffee at 9:45, without coffee and hot milk at the buffet, and had to drink coffee from the 3-heart machine of the restaurant at 10:00, and they told us to take anything more we wanted and dismissed the whole buffet. I thought this was an insensitive thing that was incredible, that never happened to me, even in a small hotel, a little bit of roadside, and worse, that was a weekend when we were normal to sleep a little more. The hotel staff are very educated and gentle, and there is no complaint about their treatment, and the dissatisfaction is about this sdruxul order, certainly from the management. I used Ibis network hotels for more than 15 years, but after this disorder I would only return if I had no other option.