Top 10 The Congress Hotels

The location of the hotel is very good, the service is also warm, the room environment is similar!

We stayed for 3 nights as a family with children under the age of 6 and had the best time. The hotel service is exceptional, every need was met. As soon as we arrived we were greeted by the valet who helped us park the car and take our bags. They reserved our space for us with a board for the whole stay. The children received a kids backpack with hat, yo-yo and colouring in. We went straight down to the health club to the indoor pool. When we came out the reception said our room was now ready and collected the keys for us. Our room was a junior suite, it spotless and sizeable with drinks provided on ice and slippers for everyone. In the evening the children could order complimentary milk and cookies which they loved. The outdoor pool was heated and lovely when the sun was out, this was end of may/June. There also was a waiter serving drinks outside. The breakfast was amazing, great selection and the kids loved have every meal served with a cloche and countdown reveal. The added extras on the service make this a wonderful hotel. The positives far outweigh the negatives, I guess it could do with some new carpets and some new upholstery but the charm of the old building supersedes this and although old it was very clean. The bed mattress was ok, quite soft. The sofa bed wasn’t very comfortable but ok for young children. We will be back again!! Thank you

We were as part of our wedding trip in Eastbourne, at Chatsworth Hotel. The location was directly at the sea/ pier. However, you were in a few minutes walk directly in the city center. The hotel itself has charm, the staff was always friendly and helpful. Very nice rooms. Specially the chair remains in mind. We would go back immediately, clear recommendation

Lovely hotel with an amazing view of the Eastbourne beach. You are even provided with a pair of binoculars to enjoy further! Stayed for one night to see family with our 3 month old and the staff were incredibly friendly and accommodating. We had a travel cot ready and waiting with all essentials in a beautifully presented room. We woke up to a lovely breakfast buffet offering cold and cooked options. Great location and can’t wait for a stay in the summer! Highly recommend to anyone looking for a break by the sea!

We recently stayed at this beautiful historic hotel on Eastbourne’s stunning seafront. I cannot fault the quality of our stay. The hotel has been beautifully refurbished and is an oasis of peace and calm. The dining experience is exquisite and the delicious breakfasts are hearty and plentiful. The staff go out of their way to help and the rooms are spotlessly clean and comfortable. The views out to see are breathtaking. We’ve stayed in several hotels in Eastbourne but this one is our absolute favourite by far. We will be returning again and again. Thank you to all the lovely staff for our fantastic weekend.

Fantastic hotel very clean nice friendly staff beautiful view from our room . Good selection for breakfast and a good full English. Nice and peaceful place good surroundings ie pier right opposite hotel good local restaurants shops etc all round great experience

So this place was extremely disappointing! To say dated is being polite. We had booked a 4 night stay. Firstly we arrived and my husband had ti go find parking down a busy main road which you have to pay extra for daily. I took myself to the room only to find the smallest room I've ever seen with the smallest window, it was no bigger than a broom cupboard with the smallest window and it was so hot! There was no fan! I found out later that you have to ask for a fan! Why not leave them in the room when it's hot? It's been the hottest summer. As soon as my husband arrived, he was also little shocked and how small the room was so I called down to reception to find out if they had any bigger rooms and maybe a sea view and luckily there was one avaliable. Of we was staying just a night then I would have made the best of it. It cost another £80 for the upgrade. We went through to the bigger room with a sea view and the lady on reception brough us a fan! It becomes apparent how dated this hotel really is when the pillows on the bed are like rocks. The mattress protector is just old throws layer under the sheets. The bed was two singles pushed together and two single duvets. The beds are old and lumpy. Bearly slept over the 4 nights. The bathroom was terrible! I'm 5ft 3in and the shower over the bath was too low for me. There was hardly any water pressure. There was stains in the old tin like bath. The toilet roll was a tissue paper dispenser. Some random tiles place over the old white tiles over toilet which looked so out of place. Nowhere to put anything in the bathroom. I won't even start with the off coloured grouting. Two plugs in the whole room so had to keep uploading things whenever we used the kettle! One evening when we returned I went to use the small lift and it was full of cleaning stuff! Another occasion when leaving the room we nearly feel over the cable to the hoover which was plugged across our door and the cable was about a foot of the floor and cleaning supplies all over the floor! This hotel has nothing, no charm, no personal touches. With so many hotels in Eastbourne you'd think you'd want to stand out but I don't think anyone's cared about this place since the 80s. I don't tend to complain but for the price it wasn't worth it, you are paying for the location and not a decent room. The lady who upgraded us was lovely, she was the only good point to this place. I did laugh at the ”no smoking in this vehicle” sticker on the bath of the bathroom door.