Gran Melia Palacio de Isora

The hotel is very nice, the staff are very friendly and kind. Especially the waiter Carlos from the Plaza Atlantica. We spend a few nice evenings right there and had a wonderful chat with him, as well as his service. The entertainment also was lovely.

Amazing . Me and my family loved it. We will definitely be coming back. Stunning infinity pool. Lovely views and beaches across the hotel. Would recommend. Extremely delicious food. Beautiful room. Charming staff.

What a beautiful hotel, something for everyone. Peace and tranquility for adults, very child friendly if you have kids. Pools galore! Quiet resort with nice walks. To upgrade to half board was pricey so we ate in local restaurants. The only stress was the 2 women allocating tables in the morning for breakfast. Seemed unnecessary and long queues built up. They just didn’t seem to have it under control. The rooms are beautiful. Would definitely love to return as an ideal location for some winter sun and relaxation!

We booked a 2 bedroom sea view room for our family going by the photos online. When we checked in our view was overlooking a car park with the sea on the horizon! After lengthy arguments with managers we moved room the following day. I would advise anyone looking to book here to forget about booking any meal plan. We had the all inclusive package and struggled to book a table at a restaurant at a decent time, we could only get 8.30pm every night despite booking for our whole weeks stay upon arriving! Last night we had the Japanese’s restaurant booked, we sat down at the show grill table to discover that the show cooking wasn’t part of the all include package and would be chargeable (55 euros each for a cup of fried rice with a handful of prawns and a bit of veg) We did ask to be moved to the non show cooking area which was included in our meal plan but told it was fully booked although we noticed that that area was over half empty the whole time we were there! We have also noticed at the other restaurants when arriving for our 8.30pm table that the restaurants were half empty so left wondering why we couldn’t have had an earlier seating. The food at all the restaurants we did eat in were of poor quality and the drinks included were limited. My 9 year old was left complaining of being hungry around 5.30 when restaurants had no service and there was nowhere to get a snack from. The positives from our stay were that the pool area’s are huge so never struggled to get a bed and the views from the larger pool overlooking the sea are amazing. The grounds are well kept, all in all a beautiful setting hence my 3 out of 5 rating otherwise would have been a 1 out of 5. If you could use the hotel as a base and forget about needing 5 star service, hire a car or factor in taxi rides to explore other restaurants then you’ll have a good time. We took a taxi to Fañabe beach and spent the day at a beach club for one of our days. We paid 80 euros for the use of a Bali bed while there which included 60 euros food/drink spend on anything we liked. This was by far the best service we experienced throughout our holiday! It’s our last night tonight and we will be heading out to eat outside the hotel as we are all bored and fed up with the hotels limited food and drink service! We’re disappointed we paid for the all inclusive package here.

Had a lovely time at the Melia but my husband was not very happy with the food at the buffet restraunt entertainment was very good and pools and gardens lovely and the suites were lovely but not much room for cases when you are unpacking and packing.

Good property but even after paying over all odds.. que up for over 1/2 for some lunch ... All inclusive is a bit confusing when certain drinks are included in Bar but not in buffet restaurant.. And on top which is included you are told to go outside bar by the person just served you 5 mins back ... Beyond Joke....

What a fantastic stay. Truly 7 days of bliss, in the most idyllic of surroundings. The hotel was incredibly clean throughout with great attention to detail and cleanliness. The rooms were comfortable and the suite was perfect space for a family of four.the entertainment whilst not what we would usually do, was thoroughly enjoyable. The pools have been fantastic for my children (aged 7 and 5) to grow their swimming with confidence. They have enjoyed the array of pools to choose from and loved the mini club. Again, a fantastic array of things for young children to do and learning about Canarian day, volcanoes etc - so culturally perfect too. We were incredibly impressed by the choice of food in the various restaurants. Booking some of them was a little challenging but the buffet accommodated for all requirements with fantastic choice and superb selection of world foods. Every single member of staff was welcoming, polite and helpful. We wanted to pass on particular thanks to a number of staff who were incredible ambassadors for the company. These were Jorges, Rosa, Carlos, Roberto, Alba, Sara, Larabas, Alex, Karen, Kare, Jose (ice cream aficionado) and Alex (children’s bouncy disco) and Laura (in guest experience) But really every member of staff seems happy to be at work. It has been the most wonderful holiday and we cannot wait to return.

We have just returned from a two week stay at the Red-level section of the hotel and find it difficult to sum up our impressions. Some of the negatives are in fact aspects of the positives. Positives. The hotel is beautiful, immaculately kept with gorgeous gardens, which include a huge ornamental lake which is stocked with small tropical fish and some koi carp. It boasts an enormous saltwater infinity pool surrounded by beautiful lawns, with an abundance of sun-loungers and towels. Despite occupancy running at about 90%, there was no problem finding a sunbed, and there were separate areas for children, and adults only, and even for silence. There are several other fresh-water pools, including one for red-level guests only. Service was superb, literally the only fault(!) I experienced was a waitress omitting to put out a spoon!. The butlers at Red-Level were uniformly unfailingly helpful and courteous, and always happy to take my wife in a wheelchair whenever she wanted to go anywhere (see below). Dylan in particular was amazing. Negatives The place is HUGE, extending over 110 acres, so getting about if, like my wife, you have mobility problems, is difficult. Taking my wife from our room, in a wheelchair, to the spa, took 12 minutes at a good walking pace! The restaurants are oddly organised. Although the Buffet is open morning and evening, other restaurants are open at different times which varies from week to week is you have to consult the plan provided. Although the Red-Level building where we stayed has 2 restaurants, La Terrasse and the Bistro, 2 or 3 nights a week neither was open and one had to go over to the main hotel building to eat, about a 5 minute walk. Some of the decisions as to menus and service are distinctly odd. The Duo steakhouse had only 2 types of steak on the menu and one of those was raw, steak tartare. Similarly, the Gourmet restaurant La Terrasse served fish in thick deep ceramic dishes so that you had to point your knife and fork downwards to cut up your food and this was made worse by having cutlery which looked elegant but had handles like pencils which were difficult to hold. Other things just seemed odd. The ice cream shop by the children’s pool was not open in the morning; Although the Red-Level building had a lounge and provided free water, coffee and tea, there was no bar and thus nowhere to sit with an after-dinner drink and chat with fellow guests. A specific problem was that almost all the restaurants were wholly or partially open to the fresh air. Unfortunately this allowed access to the flies from the surrounding banana plantations, and also to the birds who were totally unafraid of humans and would happily fly on to your chair or table and attempt to share your meal. Summing up A great hotel for young families, who were much in evidence with lots of happy children. Not for you if you have mobility problems. Could be greatly improved with a few managerial decisions such as opening t