Best Three Star Hotels in Almaty

Stayed here for just one night in April. Service received was fantastic (given I arrived early in the morning) - check in was quick and the staff spoke excellent English. I found the room to be comfortable, very clean and of a good size. I got the impression the hotel is relatively new. It’s around 20-25 minutes from the airport and maybe around 10-15 minutes to the centre of Almaty using Yandex which is very cheap. Would highly recommend this hotel.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

Были в номере люкс, это конечно не люкс, но в целом все было хорошо, уборка в номере и смена полотенец каждый день, предметы гигиены. Больше всего понравилось расположение, очень удобно было добираться в разные места и передвигаться пешком, просто вечером погулять возле Дворца республики. Завтрак входил в стоимость, был с 7 до 11,но по факту в 10 уже есть было особо нечего, поэтому если хотите позавтракать, надо вставать рано, чего в отпуске не хочется. Сауна, бассейн и тренажёрный зал на троечку, но мы и не ради этого ехали. Территории своей почти нет, но при этом всё таки можно посидеть вечерком на улице за столиком, ввиду отсутствия балконов. В целом можно рекомендовать как хорошую и доступную гостиницу.

I stayed at this place for 2 nights during my trip to Almaty, they have a strict check-in on time policy, as i came like 11 AM in the morning and requested for early checkin , I was asked to pay 50% more of the total booking amount for early check-in of 3 hours, I prefer to wait in the lobby for 3 hours for the same. The room size is average and small and doesn't looks fresh at all, Due to high volume of customers they have inflated the price of the rooms and are over charging which I really didn't liked . Overall an average stay with just basic facilities. Don't expect that they will do something special to make your stay better , would only recommend to people if they don't find any other decent stay in the city,

I chose this hotel because of its great location, reviews of its helpful staff and its value for money. They succeeded on all levels. Rooms are basic, but everything is clean and works. The upgraded me to a Deluxe King on my second visit which was nice. The included breakfast buffet is fantastic, and the restaurant/bar is open all day with a good variety. Of local and western dishes. The shiny new metro is a one block walk. The Super Magnum Grocery store is 5 blocks. No mater what request I made of the front desk staff, they came through. I needed to find a taxi driver for a 6-hour one-way cross-border trip to Kyrgyzstan, and they came through. I was very impressed, and thankful.

Excellent location of the hotel! Gorgeous view from the balcony day and night! Nightingales sing in the morning in April. The hall and entrance group are beautifully stylishly modern. The rooms are not great. A small area, old, but intact furniture, worn carpet, outdated tiles, old towels, with tatters. There is not a single shelf in the wardrobe - there is nowhere to put things, only 2 hangers. Bed linen is clean. There is a kettle, cups, tea and sugar. Water 0.5 is brought daily. Mini bar - I had the whole refrigerator, a colleague - empty. Upon request, I think they will bring. There are only 2 ironing rooms. On the 6th and 7th floors. On the 7th floor, the light is very dim - you stroke almost to the touch. For such a large hotel, it would seem that it is not enough. But for 7 days of stay - I did not stand in line at the ironing board. There are no gyms, saunas, swimming pools. And this is a big minus of the hotel. Breakfasts at the Zina restaurant are very varied and tasty. Kashi, cottage cheese are awesome. There are fresh vegetables, salads, tartlets, etc. There are also serious dishes: manti, meat, baked potatoes. The pastries are mostly delicious. But sometimes they serve pies, samsushki for three or four days. Already oak. Maybe they put them in for the appearance of a larger number. For a change, with frequent business trips, you can stay at this hotel once a year.

He arrived by the pair during the quarantine. For the day he called and agreed for 12 thousand per day. He said that I would arrive at midnight from the SD on what and go to the evening in the Sabbath. When entering the respiratory, they were counted as three days, but for 13500 tog (!). I mentioned the reservation but did not answer that I was not aware and I agreed, as it was too late to look for anything. At 12:00, the call is called and asks why we haven't left yet. I explained that the hotel has been agreed on time and price. But at the respiratory began to insist on their adopted rules. I know it perfectly, I have been to different hotels in the world. But still it is necessary to synchronize work between staff. Every guest should explain 3 times to understand. Such attitude towards customers and irresponsibility is immediately taken into account. Also significant minus was on infrastructure. In the shower every day the water pressure was lost and even stopped. It was necessary to call for those support. The refrigerator and the container in the room are noisy, so you had to turn off to sleep. The elevator in the building is not at all. You had to drown on the third floor daily. Spa/sauna is not released during the time. Waited for their time for half an hour. Breakfast is average, after the second time there is already a desire to go there. During the quarantine there were very few guests, man 10 probably. And the service was very weak. Maximum reach 2 stars.

The hotel has only two pluses - this view from the window on pine and delicious coffee from the coffee maker (the capsule Lavazza). I had booked and paid three nights in this hotel, although I stayed there only two nights - an additional night was booked only for early accommodation, my plane arrived in Almaty very early and wanted to settle at once. Breakfasts in this hotel are delivered to the room as it is a mini hotel and they have no separate breakfast room. For breakfast, I have been offered for the choice of cache and toast or eggs and cut cucumber. Of the three paid breakfasts I was fed only one. On the day of the arrival I didn't bring it, although the order was accepted, on the second day did not accept the order (it turns out, breakfast had to be ordered the day before on the respiratory, which no one warned). My room was on the third floor and I asked to bring my suitcase to the room, the suitcase had to wait for forty minutes. This hotel has absolutely unprofessional staff, they have no experience in hotels and it is noticeable. Moreover, they absolutely care whether the guests will remain satisfied with their service. I asked for a return of the breakfast that the staff promised me on the resepshne - they said they would contact the service provider and make a return. But then the refusal came. That is, they said it just so to get rid of it. Another of the downsides: the hotel asks for a deposit at check-in, which is then returned on the day of departure in case of non-corruption of property in the room. No hotel in the world does that. Bed is comfortable with a hard mattress, but the pillows are inconvenient. Bedding of acceptable quality, bathroom plumbing is good. The hotel could be excellent given its location and size, but the service is badly damaging to the impression.

#Praise#For the size of the room, the comfort of the bedding, the safety, the price is satisfactory; close to Almaty Airport, there is still a certain distance from the city, the service can also be praised!

Cheaper, next to mega shopping is very convenient. When you book, you will live on the same day, confirm that the room is very fast. The next day after the breakfast, you will be sent directly to the room. The breakfast is quite rich.