Gloria Hotel

An amazingly helpful staff that is always trying to do everything possible to make your stay pleasant. The rooms are clean and location is within West Amman great.

The breakfast was poor compared to other hotels I stayed at in Jordan and Amman. Guests are restricted to one egg omelette only, and I was flatly refused when I asked for another. Other hotels routinely offer two, so this felt unnecessarily stingy and disappointing. More seriously, I was downgraded on the first night without any notice at check-in. The hotel took payment, issued the room key, and failed to mention that the room I had booked was unavailable. I only discovered the downgrade after entering the room. This caused significant stress, and I spent most of the night trying to reach *********** support. Only after external intervention did the hotel agree to move me to the room I had originally booked and paid for the following day. Cleanliness was also an issue. The pillows were in an unacceptable condition. They were too large for the pillowcases, with dirty, yellow-stained pillows visibly sticking out of the covers, which was genuinely disgusting and unhygienic. Update: Following the hotel’s public response, I would like to clarify that the fruit basket mentioned was returned unopened the following day and was not accepted as compensation. More importantly, the downgrade was not disclosed prior to payment or key issuance and I only discovered after I entered the room. The Hotel has refused to refund the first night despite charging for a room category that was not provided.

I’d like to thank the reception team in particular Mohammed Enaya, the security team, and the dine in/room service (chef Samia and Fadi). All the staff are beyond friendly and held, This is my 4th stay at this hotel and definitely not the last.

Everything was clean, very quick reaction to provide any extra service I need. It's for sure, the level is higher than 3 star hotel! I will definitely returned to stay here in the future!

First of all I would to thank all of people in this hotel starting in the house keeping and receptionist and the restaurant employee Everything in hotel is perfect and the cleaning for the room is hilarious +the breakfast is good and delicious

A group of friends and i recently traveled to Jordan, this was the hotel picked by our guide with the all inclusive package we paid ! The property is so conveniently located across the street from a supermarket (where you are really tempted to buy everything) and Mecca Mall in the corner. Rooms are big and comfy service is excellent! The breakfast is superb! However fresh fruit should be greatly appreciated if can be added to the menu and extra bath tissue lol 😆. Other than that the hotel is pretty decent and the location can’t be beat