Guest User
September 10, 2023
First of all, the location was hard to find, and we couldn’t tell clearly when we called. We found it on the opposite side, and the equipment in the room was quite new. Xiao Wu at the front desk was also very enthusiastic. Since there was no phone, we all contacted through WeChat, and the replies were very quick. It was timely, but I can't give a good review because of the hygiene. I prepared to boil hot water as soon as I checked in, but when I turned on the hot water kettle, it was very dirty. I don't know what was cooked there (Picture 1), and no one cleaned it. After I contacted the front desk, they gave me a clean one. At this time, I expressed doubts about the hotel's hygiene. Then when I washed my hair at night, I wiped my hair with a towel. Halfway through, I found that there was dirt on it. It was impossible to wipe it from my hair. The one that arrived was dirty (Picture 2). I changed it and it was still dirty (Picture 3). I was speechless. I finally wiped my hair with my own towel and told the customer service. She said that the manager on duty was coming. I took a look and brought me a small gift. I agreed. After the manager on duty came, he looked at the towel and said sorry, maybe it was not washed properly. Then he said that he bought building blocks for my child. I opened the building block and found that it was Hello Kitty. But my child is a boy, so I accepted him with the mentality that if I don’t accept it, it’s free. However, I have to complain about this hygiene, the experience is so bad! I hope the hotel can improve
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