Guest User
August 29, 2023
I have stayed here twice so far. Although it is an old hotel, the location is good and the hotel services such as breakfast, gym and spa are satisfactory. However, late at night, a hotel staff member broke in using a duplicate key. At 2:30 a.m. on August 19-20, 2023, a male hotel staff member entered the room with a female using a duplicate key. When I yelled at them, they hurriedly left and the two of them argued in the hallway for a while. After that, the staff called me and said, "I'm sorry, I thought it was an empty room and opened it." The next day, I went to the front desk to complain, but it was not reported and it seems to have been hushed up by the staff. There has been no official apology from the hotel so far. If you are staying at the hotel, you should be careful to place a chair or suitcase in front of the door so that the door cannot be opened physically. I have stayed here twice now. Although it is an older hotel, hotel services such as breakfast, gym, and spa are satisfactory. However, one time, the hotel staff used a duplicate key late at night to gain entry. On August 19-20, 2023, a male hotel staff member entered the room with a female using a duplicate key at 2:30 a.m. When I yelled at them, they left in a hurry and argued in the hallway for a while. Later, I received a phone call and stuff saying, "I thought it was an empty room and opened it, I'm sorry." The next day, Sunday morning I went to the front desk to complain, but it was not reported to reception and seemed to have been hushed among the staff. So far, there has been no formal apology from the hotel. Those who are staying at the hotel should be vigilant to make sure that the door cannot be physically opened by placing a chair or suitcase in front of the door.
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