Best Spa Hotel in Ascot

It was already more than 10 o'clock in the evening. There was no front desk staff, and the room card was left in the password box. As a result, the hotel has two addresses. We found another address according to the map of the hotel. After several weeks, we found the room card. There is no service call. If you don't understand the map and instructions in English, or if you have problems with your room card, you will definitely not be able to enter the room at night. It is not too close to the airport for 30 Australian dollars. The room usually has a musty smell. Upgrade to the nearest airport, suggest picking other homes, not recommended

We arrived at midnight and the host was very helpful with the check-in via phone. The room and the beds were clean. The air-con and the hot water supply were nice. The only thing insufficient was not having toothbrush and toothpaste inside the room. Overall the experience was nice and I will choose to stay here next time.

The apartment was ideally located, clean and tidy. We arrived with the promise of being able to access the entire building with a pin number. We entered the garage and the lift without a hitch, but couldn't enter the room. I tried calling on the number provided, no answer. We thought that there was no one available at the property. We went downstairs and there was, a man at the front desk. He activated the room door and we entered. I went to make a cup of complimentary tea, but no milk was provided. I rang reception and was told that the milk supplies had run out this week. Yet there was a supermarket directly across the road. I guess the only way I was going to have a cuppa, was to go buy some milk. Small details make your stay seamless. The fact that a supplier ran out of milk, shouldn't mean that it was in the too hard basket to use the alternative. Having someone at the apartment to ensure contactless entry is pointless if that someone has not completed the job of activating your door. You cannot expect 5 stars for a part done job, especially when they have asked you to email and provide a photo of credit card and photo ID, we were not informed how secure this would be either. No complaining = no one changing the status quo.

Perfect for attending the races and close to dinner facilities. Basic room with comfortable bed tv ensuite microwave desk and fridge. Our fridge wasn't working so they put us in room next door and were very apologetic about it and was no fuse. Thank you for having us. If was a little warmer we would have used the pool and we had undercover parking👍