Hyatt House Atlanta Downtown

This Hotel is in a great Location. The front desk staff are meh. Not very friendly. The Breakfast is pitiful, sausage sitting in a pan full of grease, I know sausage is greasy, but I’ve never seen it served sitting in a pan full of greased. So not appetizing at all. The first day the French toast sticks were stuck together and half cooked. Fruit bowl never refilled. Charging $15 for that is insane!! I will say the Breakfast attendants are sweet and helpful. The parking is ridiculous, I have to pay $45 per day for an attendant to go park my car 50 feet away. That’s just taking advantage of people. I should be able to park my own car instead of being rushed out of my car trying to grab all my things, shopping bags, etc. Hallways are very loud throughout the night. Ghetto guests allowed to say the worst cuss words and talk any way they want to loudly in front of other guests and Children. I finally had to say something to this one girl. This is a family friendly Hotel as the Aquarium, Coke Museum, Centennial Park are all located within walking distance. Hotel staff shouldn’t let crap like this happen or continue. Good luck if you need towels, an extra blanket, or whatever, Housekeeping doesnt clean or replenish anything and that was on my third day. You have to call and ask for it, but the phone doesn’t work in the room and I had to use my cellphone to call the front desk. I had to go get it myself and the guy couldn’t get into the linen closet cause someone locked the door and they didn’t have a key. He had to go to an open room and get it from there, SMH. I paid over $200 a night to stay here and I’m very disappointed. Won’t be back. Will go stay at the overpriced, outdated, Westin instead and pay for an Uber to drive me and my family to where we got to go.

The staff at the reception were very rude not at all accommodating. No customer service . Worst stay ever . No hot water Delayed checkin due to absurd reason !!! Would suggest never to stay in this hotel

I loved that your pool was actually functioning filled with water and clean and people were actually enjoying it and it was heated and the grounds were kept very nice and tidy actually the maintenance guy was there treating the pool and skimming it was awesome. Staff was friendly and accommodating.

We got there late anround 11pm. Unfortunately when we got up to our room they gave us a king room instead of 2 queens like I paid for. We had 4 people in our party. When I went back down to question them they stated the room I paid for was sold out. But I could come back in the morning and maybe there would be another one available. My mother was willing to sleep on the couch. Now we only stayed for 2 days and she was ok for that short period of time. But I was confused how I paid for a room and it being sold out. But this hotel was close to the aquarium which is what we did while we were there. We felt relatively safe walking there. They had valet parking which we assumed we would have to pay due to being in a city. We were able to access our car when we needed it.

Very close to the Georgia Aquarium, which I love. Walking distance to great restaurants & Convention Center.

The room and everything about the place was great; however we did not know that the parking would cost $45 a night until we got to the place. I guess that included some sort of tip for the valets. Parking around the place was $20 everywhere else, but maybe they were not overnight. We also did not know about the heated outdoor pool so I did not pack a swimsuit. My daughter did pack her swimsuit, so she swam. We did know about the breakfast and that was really good with bacon, eggs, and really good coffee/

The hotel was nice, breakfast was good. The not so good: we arrived very late after a day of travel and being stuck on the plane for 1:45 minutes after it started raining and lightning so much that the jetway was closed due to safety concerns. We got into the room and it was great until we went to shower. There was NO shower curtain. I tried to call the desk but was unsuccessful. Went down to the lobby to let the know and was told it would get done in the morning. No option to switch rooms, nothing. It wasn’t till the next day after reminding the front desk staff again we had no curtain. When we got back in the evening we finally had a curtain. This should not have happened. Everything else besides that was great. The location was perfect for walking to the aquarium, access to restaurants etc.

Love the staff, the breakfast, the heated pool, clean facility and safe environment! Only downside was the cold water 😫 showers weren’t enjoyable.