Guest User
January 29, 2023
As a secondary brand of the Jetwing Hotels group, J Ambalangoda failed to live up to any expectation even on a budget level. Budget does not mean compromising o service or basic food quality, which, on both counts, this venue failed. Quite spectacularly. Simple requests like placing the meal on the outside patio or cabana by the beach, which belonged to the property were denied by inexperienced staff. Quality of oil used in food preparation was poor, resulting in poor food experience. You pay 4 to 6 dollars, you don't expect gourmet, but you expect decent food. Black pepper pork with the bristles of the pig still on the meat? This is not acceptable. Train your staff in the basics of hospitality. Now is the time budget hotels can attract guests, both local and foreign. Don't lose put by being mediocre. Food and service. Budget does NOT mean poor quality on either count.