Hotels in Nusa Dua, Bali

🌟 Professional Hotel Review: Santika Siligita This marks my third stay at Santika Siligita, and once again, the experience was exceptional. The staff are consistently a delight to interact with, providing truly excellent customer service. A special commendation goes to Leni during the breakfast service. She is an outstanding individual who demonstrated great attentiveness and efficiently accommodated all of our requests. The Front Office team is highly professional. As in my previous visits, the check-in and check-out processes were super smooth and completed in minimal time. The hotel itself maintains its characteristic atmosphere, offering a calm and serene environment that perfectly complements a holiday. I have no significant negatives to report about this hotel. If I were compelled to nit-pick, it would be the design of the shower/toilet configuration in the room. Aside from this minor point, the room itself was comfortable and well-appointed. I look forward to the opportunity of staying at Santika Siligita again in the near future.

Hotel maximum 3 stars, far away from 4. Room standard size, bed was big enough for 2 person. Not enough space for clothes. Shower was uncomfortable to use. Hot water always works. Cleanliness of the room was 3 out of 5: they don’t clean behind sofa or under bed. But in total staff was good enough. The worst thing on 6 floor in our room were small ants. In the bathroom, some of them on the bed. The room has small aria (like balcony just for drying clothes) and at this area was full of ants. As a result our clothes also were covered with the ants. The staff used chemicals to kill the ants, but next day ants started to return back. Hotel standing on beach, but sun loungers on the beach are not enough. Beach near water always with seaweed and some garbage- they don’t lean it at all. They clean sand only near sun loungers. Place for swimming bad enough. Also many jet ski driving fast by trusts - not safe at all. Bar at beach looks nice. Pool on 6 flor in a bad condition with Brocken ladder. No pool bar warming on 6 floor. Gym very small but you can do some exercises. Main restaurant for breakfast dirty enough. Food not really tasty. Some insects (flies and midges) cover the food. Hotel has big underground parking. Also staff at reception didn’t tell us, that if you stay longer than 7 days, you can get one free dinner. Free transfer to Bali collection shop (near you can go to Nusa Dua beach). Main pool is okay. But water can be cold. Showers near pool not working well. Near hotel many caffès and small shops. This hotel could be 4 stars, but it is not. Even though the price is okay. Better hotels costs twice more expensive. 

It is good hotel , for thise price and the dinner also not bad , even i can say it is delicious

Facilities: The infrastructure is absolutely top-notch, meeting ultra-five-star standards. The in-room facilities are exquisite and high-end, especially the toothbrush and toothpaste, which were the most comfortable I've ever used, even better than Ayana Resort. The pool water temperature is constant year-round (although Bali is a tropical region where low temperatures aren't an issue, there are times when it can be a bit chilly at 20+ degrees Celsius). Overall, the pool is very comfortable. The kids' club is decent, but the beach is just average. Cleanliness: The cleanliness is acceptable and meets the five-star standard. Environment: The environment is a magnificent, cliff-palace style, grand and unique, perfect for photos! Service: This is where I have to complain. As an ultra-five-star hotel, compared to Ayana in Bali and Wana Belle in Koh Samui where I've stayed before, it's just... I'm not talking about service attitude; in Bali, where world-class hotels converge, any hotel costing over 500 RMB will have good service. What I'm referring to is practical, convenient service for guests. For example, if you're hungry, there should be something to eat (I'm not talking about midnight, but normal dining hours). Here, you must make reservations for dining. If you don't book, there's no table. You constantly have to think about when you're going to eat. If you're late or forget, it's too late, you won't get to eat, you'll go hungry, or have to bother going out to find food. I'm on vacation to relax and be spontaneous. You can say there aren't many good tables, but you need to provide sufficient dining options. Although the hotel has 470 rooms and a large flow of guests, at Ayana, which has nearly 1000 rooms in its entire resort complex, not counting the villa area, I could always go and eat whenever I wanted, as long as it wasn't a popular restaurant like the Rock Bar. At least you were guaranteed not to go hungry if you wanted to eat. Second point! Ayana's app service is truly fantastic. With such a large guest flow, they manage to provide real-time online responses, which is extremely friendly for guests who don't speak the local language. The app also has a map, shuttle bus times, reservations, and so much more, excellent! And Wana Belle, where I stayed before, goes without saying; considering the price point, the service is one-on-one. Mainland guests even get added on WeChat for one-on-one Chinese customer service, which is simply the best! I came to this Kempinski with extremely high expectations and left disappointed. I had booked for four nights but only stayed one. The inability to get a reservation for food wasn't even the final straw. I was having breakfast with my 3-year-old son, and the staff didn't proactively offer children's tableware. As a result, when my son bit into his milk glass (which had thin walls), it shattered in his mouth. My child, not understanding, chewed on it, and some fragments were swallowed (to be honest, I also had no experience with such a situation and will always proactively ask for children's tableware in the future. Thankfully, he was fine in the end). The hotel doctor also came to see him and apologized, but what's the use? It ruined my mood. Changing hotels, checking out, selecting a new hotel, and checking in – it truly wasted a precious day of my vacation. It was so disappointing. If you can't provide this level of service, then don't take on so many rooms. You've taken on such a large guest flow, and you charge such high prices, yet basic dining isn't guaranteed. If you can make guests go hungry, and can't meet this most basic need, then don't talk about being a good hotel, let alone a 5-star one! All of the above are objective comments, both good and bad. In short, it doesn't suit my vacation needs.

I recently stayed again at Merusaka Nusa Dua, and overall it was a pleasant and good-value experience. The staff are consistently kind, attentive, and genuinely welcoming, which remains one of the hotel’s strongest points. Service across the resort is warm and professional, and as a returning guest you do feel looked after. That said, while the hotel is still positioned as a 5-star property, it is starting to feel a little dated. Compared with some of the newer or recently refurbished hotels in the Nusa Dua area, Merusaka no longer quite sits at the top tier of the 5-star category in terms of rooms and overall polish. From a value perspective, however, the pricing is very fair. For what you pay, you receive a solid level of comfort, service, and amenities, which makes it a good option—especially for repeat visitors who know what to expect. Breakfast is excellent and genuinely one of the highlights of the stay, with a wide range of high-quality options to suit different tastes. On the other hand, the New Year’s Eve dinner was average and did not fully meet expectations for the occasion, and the accompanying show was underwhelming. Overall, Merusaka still offers good value for money, great service, and an outstanding breakfast, but it would benefit from some updates to truly maintain its 5-star positioning compared to other hotels in the area.

The hotel's beachfront location is perfect for enjoying the sand. The room's cleanliness was acceptable, considering it's a five-star hotel. As for the service, the staff were all very welcoming, greeting guests proactively with a smile.

A good, clean hotel with pleasant, polite staff, but I found two downsides: the room I stayed in was 15 meters, and the toilet door was not hermetically sealed, meaning that if you are in the toilet, all the sounds can be heard by the person inside the room if you are not alone, but for example, a couple, and also the window did not open at all. On the sixth floor, the Kitchen and Bar offer a magnificent view of the sea.

Hotel didn't have water to wash our hands or anything for 3 days. Otherwise people super nice front desk girls are really friendly. It was water running easley 4 star but it kind of bad for our ones a year vacation. 🥲

Hotel is very very good, especially thank you for the hotel manager for your care and company in the new year dinner. the walking distance to the beach is about 700 m and could be more beautiful. I hope that near breakfast area you could make the environment for gold fish more natural, plants and sand in the pond. I hope that the business that all the hotels have could be distributed more to the locals too, so that they could develop the island, for example organic food production using only biological methods and no chemicals at all in the island, biological cleaning agents, nature conservation projects, purity of the sea, to curb climate change CO2 removal devices, solar panels, electric vehicles and electric mopeds, skytrain, electrical working tools etc. to avoid exhaust fumes and noice.

Disappointing 5-Star Experience at Bali Nusa Dua Hotel It feels More Like a Tired 3-Star Rating: 2/5 Claimed as a 5-star property, but age and poor management drag it down. Better alternatives abound nearby for just 10% to 25% extra cost. Arrival & Infrastructure (Major Inconvenience) No dedicated lift from the car park to the lobby so you’re forced to walk the exact same path as vehicles which is outdoor. In dry weather it’s annoyingly hot; in the rain (common in Bali), it’s downright hazardous and soaked clothes guaranteed. This basic oversight screams lazy planning and zero guest empathy. They allow one of car to park in front of the lobby, seems some local big shot so the staff dont dare to tell him to park in the parking lot. It hinder my manouver to get my ca to car park. Room Condition (Renovated, But Half-Hearted) • Signs of age everywhere: Ancient non-smart TV, mattress so soft and sunken it ruins sleep. • Bathtub fiasco: Newly installed, but the shower curtain sits a mere 1 cm from the edge—water splashes everywhere. • Toilet half malfunction: Flush button often fails to reset, causing water to run non-stop (wasted resources + noise). You have to properly press in the center and make sure it bounce back. • Terrace door nightmare: Single curtain covers the glass sliding door. Instinct says swing curtain right-to-left and slide the door, wrong. A hidden center lock requires pushing the door leftward from the middle. Confusing, frustrating, and not intuitive at all. Renovations feel superficial; details were clearly ignored. Breakfast is adequate, but Forgettable. Buffet offers decent variety (i assume all halal, which i am not expected), but nothing standout. Very basic selections, no wow factor, no creativity. Restaurant is functional at best. Check-In Process (Rigid Management Hurts Service) Staff seemed inexperienced: a newbie handled my registration under constant side-eye supervision from a senior. Policy demands ID from every occupant, but I was still parking when they processed the lead booker. Result? Staff interrupted me, knocked on my room for the second ID card. This is the only hotel in Bali I’ve encountered with such inflexible rules. Management prioritizes bureaucracy over training or common sense, let minor slips go while new staff learn. It reflects poor leadership and zero service mindset. Final Verdict The Bali Nusa Dua Hotel trades on its 5-star label and location, but operational laziness and outdated bones make it underwhelming. For just 10-25% extra cost, nearby competitors deliver modern rooms, seamless logistics, and genuine hospitality. Skip this one, plenty of superior options in Nusa Dua without the headaches.