Best Western Hotel Kaiserslautern

The hotel can check in very late, suitable for late arrivals

At first, I booked with Booking and paid for the hotel. I arrived at the hotel at 7:30 pm. At that time, a girl was there to receive me. The service attitude was very good. Unfortunately, I tried four times, but both credit cards could not be used. I contacted Booking, but it could not be processed. I contacted the overseas hotline of CCB. I waited several times beyond my patience, but there was no manual customer service to handle it. At this time, a black guy was replaced at the front desk. He looked serious and negotiated no matter what: without money without check in. There were 300 euros in the wallet💶, and I didn’t know what disappeared. I searched all my pockets, but to no avail. It was late at night and I couldn’t trouble others, so I changed to Ctrip, which took nearly an hour. The Ctrip guy tried international and domestic credit cards and savings cards many times, contacted European agents several times, the agent called the hotel, and the European agent prepaid the hotel. Finally, the problem was solved. During this period, the customer service helped to contact the 24-hour customer service of CCB. I waited for more than 8 minutes and no one answered. I got the room card and sat in a daze on the sofa in the lobby🛋️ for an hour around 9:30 pm. It would be best if I had a cigarette🚬. I had a good rest at night. There was no American 🇺🇸 soldier in the room. I guess they all went to the Ukrainian border. Thanks to Ctrip, the five-star service. Although the price is much more expensive than Booking, I resolutely uninstalled Booking and booked all the subsequent flights and hotels with Ctrip.