Kap House Family Hotel

We went for a full body massage here and it was excellent! The best full-body massage I’ve ever had. (And they do mean full body…!) The masseuse was very skilful at finding the places where my muscles ache and massaging them with just the right amount of pressure. Extremely enjoyable. My husband found his massage very high-pressure and more of a struggle, but still enjoyable and the masseur gave advice for his posture etc too.

Fantastic hotel, simple room nice pool and spa facilities. Good location in the middle of old and new town with about a 5min walk to the gondala. The breakfast was basic but satisfied us perfectly! The staff were extremely helpful and accommodating we will be booking again for next year!

Kap House is lovely but don’t go to Bansko. We have been to Bansko 6 times but unfortunately it will be our last. The queues for the gondola were terrible, we had to pay for a minibus on our 2nd day or it would literally have taken hours to get up the mountain. Several of the runs were closed (including some at the top of the mountain), it's too busy for the runs that are open even out of high season and it isn't as cheap as it used to be. The old part of town is still very nice, the hotel was great and the people friendly. If you do go to Bansko stay at the Kap House.

The staff was very helpful, room neat and clean, location great, continental breakfast -very good and cattered personally for you. The hotel exceeded my expectations.

This was our 4th time at this hotel and we really couldn't fault it. We stayed in the 2 bedroom suite which was perfect for a family of 4. Plenty of room, 2 bathrooms and 2 balconies. Staff are really helpful and friendly and there 24/7. We had the pool area to ourselves most days and enjoyed the use of the hot tub after a day on the slopes. We only went for breakfast once. Choice was quite limited, but enough there to set you up for the day. Downside was that there are no tea or coffee making facilities in the rooms. Close to the gondola (only about a 10 minute walk) but we were able to store our ski equipment at pirin 2000 which was handy as it is uphill on the way there so my youngest would have struggled with his skis. Overall, would recommend and wouldn't stay anywhere else if we ever return to Bansko.

Just returned and loved this place. Its location is perfect - right in the middle of it all Staff lovely, rooms lovely, breakfast good and what you need before hitting the slopes and spa/massage great. Cant wait to return Also try the restaurant - lovely food and 10% discount

Both the check-in and check-out were really smooth. The service was very good in general, there was always someone present at the front desk for any of our needs. Not every staff member spoke english though, which lead to a couple of miscommunications. Rooms were tidied and supplied with clean towels daily, if wanted. The room sufficed fine for a ski trip. The beds were comfortable and there were extra blankets supplied in the closet. Our room had a pretty decently sized balcony. The bathroom was clean and practical (except for a slightly broken shower door). A mini fridge was also provided. The location is perfect for a ski trip in Bansko. The rental place where we stored our ski gear was located at a 5 minute walk, from which you were at the gondola in another 5 minutes. Oppertunities for eating out and grocery shopping were also located close by. The hotel featured an excellent 'spa', containing a sauna, swimming pool and jacuzzi, which we made the utmost use of after our tiring days of skiing. The breakfast in the restaurant was decent and free of charge (included in the booking price). We also had dinner at the restaurant one night which was cheap and delicious. All in all I liked nearly everything about this hotel. The only con I can think off is not being able to communicatie with every staff member all that well, because of the language barrier. This did not lead to any huge issues, however.

We went to Bansko for the first time and we were a bit nervous for how it was going to be. But once we arrived at the Kap House hotel everything changed. The hotel is very clean, the decor is rustic which we liked. The room was very clean, the towels were being changed on a daily basis. The access to spa is a great bonus that is provided in the cost of the stay. The staff was always very polite and helpful and the owner is an extraordinary woman. For the little money you pay, you get more than you hoped for. We will definitely come back!