Silenceskys
January 4, 2023
Since New Year's Eve, the city of Sanya has been getting colder and cloudier, so I decided to go to Baoting to soak in the hot springs for a few days. Unexpectedly, a big problem occurred on the first day. The first big hole in 2013 came so early.
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This time I booked a single-family hot spring villa. It was small in size, had outdated facilities, and was of poor hygiene. Let’s not talk about these. The pool in the yard was not comfortable, but it was OK.
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The next day, I got up early as usual, had breakfast and went back to my room to soak for a while. I had to call the hotel to let the water out of the pool.
①. Looking at the call record, I made a call at 8.12 to ask for the water to be drained and to wait for the water to drain and clean the pool.
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②. I started draining the water after 9 o'clock, but found that the water could not be stored, so I called at 9.11 to ask to turn off the water. After all, I don't like waste.
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③. Look at Picture 2. This pool is quite big. I took the photo at 9.45. At this time, the water was about half full. I felt that it didn’t look good when taking pictures, so I continued to put it in.
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④. Look at picture 3. At 10.13 minutes, it was full. I took a few photos and then turned off the faucet and prepared to take a bath.
⑤. At about 10.40, I heard the cleaning lady talking outside the wall. Her voice was very loud and her accent was a bit dialecty. I couldn’t hear it clearly, but I could tell that she mentioned my room number and said that I was wasting hot spring water. , kept turning on the water, etc. His words were full of dissatisfaction with me.
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⑥. The climax came. Two or three minutes later, the cleaning lady came directly and smashed the door of my villa. Note that it was "smashed". Not only did it make a banging sound, but she also cursed loudly. I was a little confused at the time, and I was really shocked. This was the first time I encountered this kind of situation when I stayed at Qianjia Hotel. If I were in a beautiful country, I would have called the police immediately.
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I went to open the door tremblingly, but my aunt didn't give me a chance to speak at all. She pointed at me and yelled, probably to the effect of "Why are you wasting water so much?" Do you know how much a ton of hot spring water costs? He cursed and left.
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I was shaking with anger and immediately called the hotel front desk, who told me that they wanted to find out more about the situation. Then, before she left, this auntie was outside the wall, probably arguing loudly with the front desk through the intercom.
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⑦. I called the front desk again at 10.56. I said that I felt insulted and asked them to figure out what to do. I didn’t waste hot spring water. Why should I be insulted and slandered by a hotel cleaning staff? Let them check the water meter and refill the water according to the timeline to see if I have wasted anything!
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Taking a step back, even if I wasted water and left it on for half an hour, I still own a hot spring villa. The settlement price of a ton of hot spring water is less than 2 yuan, and this faucet does not even have half a ton of flow in half an hour! The price of a villa for one night is over 1,000. Will I be insulted if I use more water? Being taught by hotel staff like a child? Are the employees not trained? Or is this how hotels treat guests! ?
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As a result, I called to check out at 11.56. For more than an hour, the hotel did not provide any follow-up feedback to me. When I checked out, I asked the front desk about this, and the answer was that I didn't know.
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The manager on duty that day, whose surname was Li, was also the only employee I met with good service in this hotel. He first listened to my complaint and reported it to the hotel superiors. Later, he saw me waiting in the lobby and offered to bring water. Later, because he couldn't call a taxi, I went to another hotel one kilometer away, and he took the initiative to drive me there in a battery car.
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While waiting for the bus, the general manager of the hotel led the cleaning lady involved to come over and apologize. But to be honest, I didn’t feel the sincerity of the manager and the lady. It felt like it was just a formality. They repeatedly emphasized that they did not insult me, okay. , how would you feel if you were taking a bath in your villa and heard someone calling you by name? You must know that the villas here are stepped on the hillside. From the road below to the door of my villa, you have to climb dozens of steps. You can hear it all, which shows how loud it is!
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Not to mention that he came directly to knock on my door later. It was not a friendly communication at all, and it was even more presumptuous to have an attitude that should be expected in the service industry. Please read carefully what the so-called general manager said: "Auntie is also serious and responsible. She treats the hotel where she works as her home. She thought someone was wasting hot spring water, so she was a little too anxious. In addition, she usually speaks loudly."
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The cleaning lady stiffened her neck and said sorry, and then continued to defend herself during the communication between me and the general manager. In this matter, the hotel did not express any other words except a verbal apology. Oh, he is really a "good employee" who protects the interests of hotel property, so he must protect it well, right? Then the two of them walked away side by side, and I just wanted to leave the hotel quickly.
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Let’s get back to business, let’s talk about this hotel. This is a hotel that opened very early. It is divided into the main building and the villa area. The main building is currently under renovation, and only a few basic rooms and villas without swimming pools can be booked.
This public area is quite large, and its biggest feature is probably the celestial bathing pool with separate bathing facilities for men and women. Since I don’t like public bathing, I didn’t go in to take a look.
There is a special-shaped swimming pool next to the hot spring area, a round hot spring pool in the middle of the swimming pool, and a square swimming pool not far away. These are probably the facilities.
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The villa area is built on the mountain and is divided into several levels. The view is not bad. At least from my yard, I can see the Qixian Mountains shaded by bamboo leaves. However, it is said to be a single-family villa, but it is actually a townhouse. The villa next to it was only separated by a wall, so I didn't dare to speak loudly while taking a bath.
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The nominal size of the villa is 110 square meters, which should include the area of the courtyard and the swimming pool. The interior is actually one bedroom and one bathroom. The space is very cramped, only 40 square meters at most. Not only does it not have a desk, it doesn't even have a small table for eating. without.
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The phone was broken, all the lights were broken, and the original mosquito coils were lit in the room, which was so incense that no one could get in at first. The minibar comes with two small bottles of Nongfu Spring. If you ask for more, you will be charged, 5 yuan per bottle, and I don’t want to. What can I say? Those who often soak in hot springs should know how much water is consumed. Isn’t this a disguised form of forcing people to buy high-priced water? Fortunately, I had the foresight to place an order for two boxes of sparkling water on JD.com before arriving at the hotel. I drank 16 bottles in one day. The other ones are Lipton tea bags and instant coffee.
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The facilities in the house can be said to be quite old, and the sanitary conditions are also worrying. The toilet smells bad, and the shower room can only barely wash you down, and there is no sense of body.
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The yard is not big either. Although it doesn’t look like the official picture and it’s not the round pool I like, the pool is not small, but it’s just not very good at cleaning. I spent a lot of time cleaning it myself.
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Originally it was okay if it was a bit shabby, the service was good and comfortable, but I didn’t expect it to be bad at this end. Anyway, avoid this one when coming to Baoting!
Original TextTranslation provided by Google