Aarhus C Hotels with Bars

I have actually stayed at this hotel several times before, however this is the first time I experienced what I would describe as TERRIBLE service from one of the hotels employees. A large Danish man who was manning the reception at the time of our departure was incredibly rude to my friend whom I was staying at the hotel with. She is Chinese, and he addressed her condescendingly using racist slur and almost speaking to her as if she was a criminal trying to cheat the hotel. A very disappointing experience at an otherwise wonderful hotel. All the other employees we encountered during our stay (all female employees) were very nice and helpful, but nonetheless, with the price charged by this hotel, I find it unacceptable to receive terrible and offensive treatment from any single one employee. I truly hope the hotel will view this feedback positive and constructive, as it is just one single person in your organization ruining it.

We had booked 1 room where it stood not approved, absolutely OK, We tried again and it passed through and we got mail on it so everything was just fine, we were happy because we had been there before. We met up on the day, was a little early on it, but if we paid 100 kr, we could get in at 15, but we sat and drank a cup of coffee and waited so the time passed, our family came later. It is said if we want the key, as there are two rooms ordered, we thank you no, because we don't have their room. Now our children come and get their key where they say there is a room more order, we say no and show our first room , had not passed through and they could see it. But... now, it was to call and investigate what had happened, my fraud was very helpful and spoke and told, but it took about 1 1/2 hour  And check it out, reach yes he got 1 drinks of the ticket as thanks for help. We were going to eat, there were 4 people. We ordered and there stood blue potatoes where I said we didn't just want chips, no, it was a kind of blue potatoes , but it was chips so we went up to the cook and asked for real potatoes and we got it, all right. Our children ordered a biscuit and there was a little green as they chose from and asked for extra potato instead, they received the two very small voices , they received it twice more, it was so fine with it. When we were to pay, there were extra potatoes on the bill 130 kr. We had never tried it anywhere, but OK we paid. What should have been a good weekend, just became a very bad experience, we have never experienced anything like 😡 B h Lissi Lind ( A very unsatisfactory customer)