We arrived at the accommodation and was told come back at 4, we returned 315 to be told a “colleague” had said that I (head of booking) had telephoned at 11pm the night before and postponed our stay to the following night. 1. If I had I would not have turned up the day before! Complete stress, put in different apar**ents for the night (which were lovely) but having take luggage back and forth another 15/20minutes up the road, being late for a booking, no where to change or freshen up in time it had completely ruined the experience and made my friends hen party stressful. We was also over charged city tax and after contacting them and through *********** after agreeing to pay the over charge back have stopped replying to all emails! Disappointed completely the accommodation it’s self was fine and if not for the chaos would have been a pleasant stay!