Great location, great/secure parking, cool room (despite hot temperature outside). But....we arrived at check-in, followed by another family, but had to wait for the receptionist to answer 2 external calls, before she would even acknowledge our presence. We had 3 bikes on our car, which we mentioned. The receptionist just waved to another part of the hotel, indicating where we could store the bikes safely. We subsequently discovered the secure parking, which meant we could leave the bikes with the car, but this was over an hour later, and with no assistance/suggestion from reception. As far as Covid 19 is concerned, the hotel just appeared to be paying lip service, with hand sanitisers available. Breakfast was a complete shambles. Just 1 lady struggling to provide clean trays, no social distancing, not enough room - people were taking trays to sit by the pool, as tables weren't being cleared - again no staff. We all felt very uncomfortable, and subsequently ended up eating on the front terrace - just to get away from other people, and to be able to sit down! Completely understaffed. Would we stay again (a stopover on the way to the Alpes), maybe, but definitely not while Covid19 remains an issue! The English receptionist at checkout, was very 'short'. We got the impression that the staff that were there, were completely overwhelmed.
34 Reviews