Koushuihou-
September 29, 2021
The toilet seat cushion was not cleaned. Asked my aunt to come and help clean it again. After waiting for a long time, the room manager came to report that it was because some guests visited the room in the afternoon and they stayed for more than ten minutes. Go in and flush the toilet for me, and I said it's cleaned up...
Because of the situation reflected by the room manager, plus the on-site pictures did not match the pictures I saw on the online booking. There is a load-bearing wall between the two beds. If they are lying on the bed, they can’t communicate at all, so I asked the front desk if I could help change a room. The sister at the front desk said that the check-in was quite full, so we did not have a lot of choice. I asked if I could make up the difference and change to a room with a window. As a result, when the retail price is more than four hundred and twenty, let me know To make up the price difference, you have to make up more than two hundred and fifty... This is really incomprehensible...
Later, the store manager came back and contacted us proactively and helped us change to a new room for free. In order to apologize, he presented a fruit plate. The starting point of the store manager is good, but the small frozen pears in the fruit plate seem to be too placed. After a long time, I bit one half and vomited all night...
In the newly-changed room, there was a bedside socket that could not be used. After reporting to the store manager at that time, she immediately came up to help us solve it, but there was nothing to do. Then the next day, she did not say to find someone to help us fix it, because Too many small problems occurred, and we were not too embarrassed to talk more...
It’s about ten minutes walking time from the subway station. The service from the front desk girl and the store manager is really good, but too many hardware and software problems can reduce the overall feeling...
In addition, it is unacceptable that the actual room is completely different from the picture when booking online, and after asking, I found that the price of Ctrip booking was more than 100 yuan more expensive than the front desk booking. This is the first time I met...
All in all, it was really a period of check-in experience full of twists and turns, and the price increase in the later period, I personally feel that the price/performance ratio is really not high...
Original TextTranslation provided by Google