Mercure Belo Horizonte Lourdes

This week in Belo Horizonte has been extremely hot and over 35C. I decided to find a hotel with a pool and went to the Mercure Lourdes. When I explained to the receptionist that I was looking for a pool to cool down, he told me I would to book a room however there was nothing available. I then opened the ******* app on my phone while standing in front of him and made a reservation. He then told me the room’s air conditioner didn’t work and only the fan would come on (no cold air) I agreed in any case as I re-explained I only wanted to use the pool. After taking my passport to make a copy for checkin purposes he then gave me a key to access the elevator only. When I got to the pool area, I found that it was indoors and with 4 solid walls and a ceiling. After telling the receptionist my want for a pool, I expected he would have told me it was indoors. Frustrated I decided to leave only to remember he did not return my passport. I returned desk and asked a different receptionist about my passport. He looked at me like I was crazy in that they did not return my passport. I asked him to check again and he found it laying in the photocopier and sheepishly handed it back to me. I took my passport and with no words left the hotel; retuned to the Novotel where I am staying and happier. I do have a recommendation and it is to be very cautious if you select this property. Buyer beware is an understatement.

Great place, great breakfast!! Bed and shower is amazing!! Loved it.

I don’t speak Portuguese and the staff did its best to understand me. Also, great view !

Very nice room.very clean and modern.friendly people at the lobby.taxi service in front of the entrance with security. Very nice view of the city .japanese restaurant inside the hotel.and small restaurants in the neighbourhood. Sometimes a little bit loud from neighbours but hey its a big city. I would come back anytime.