Bentley Hotels with Airport pickup service

Stayed in a 2x2 apartment for one night. Could not find entrance even though Google Maps had told us we had arrived as there is minimal signage and no directions for parking. Apartment was lovely but couch and chairs so hard and uncomfortable. The worst experience though was breakfast which was served in takeaway containers and was awful. Blueberry pancakes were uncooked, toast was barely toasted and only on one side; we left most of it uneaten. It would be helpful if staff were fluent in English. Housekeeping just let themselves in with no knocking even though we had organised a late checkout. Would never stay here again or recommend.

Happily surprised with the Bentley Motel. Room was quite big, little kitchenette with microwave, toaster and kettle. The shower was hot with great pressure and an adjustable height for the shower head. Very clean. Allocated car park just outside the door. It is situated on a very busy highway so there is traffic noise that may be a deterrent for light sleepers but didn't bother me. A lot of light does come into the room at the top of the curtains. The Cafe was closed but there is a little one round the corner and a large shopping centre down the road. I did late check in and had no issues. I would stay here again.

There is no gas stove, but there is an electric appliance with an oven and an electric frying stove. With some dishes, there is no bowl, but there is a cup, which basically solves the Chinese cooking. Going to the supermarket to buy pizza, eggs, etc. can do simple breakfast and dinner.

I am not one for complaining and have always been a very understanding customer, however, our most recent experience is something I feel needs to be rectified or at least expressed for improvement purposes. After attempting to contact Mont Clare Boutique Apartments in regards to a possible cancellation, we were told that due to booking through a third-party, we would need to directly contact them and seek cancellation refunding (a US number). After doing so, the third-party business was extremely understanding of our unforeseen personal medical situation BUT informed us it was actually Mont Clare Boutique Apartments that had the overarching decision and they would email a cancellation request on our behalf. I then followed up and rang Mont Clare again and explained the situation, to which I was told “Ok not a problem.” But upon receiving the email request, Mont Clare staff proceeded to decline our cancellation. With not being able to afford to lose out on a large chunk of money, we proceeded with our stay. Travelling 3.5 hours from the country, we made sure to arrive within the stated Reception hours of “Monday - Thursday 9.00am - 7:00pm, Friday 9.00am - 6am (Sat Morning), Saturday 9:00am to 6am Sunday Morning and Sunday and Public Holidays 9.00 am - 2.30pm” as stated on BOTH their website AND their front door. However, reception was closed and we were unable to contact the emergency number. Luckily for a helpful patron that instructed us on how to check-in, we managed to get ourselves and 18-month-old inside. When we got to our room, the air conditioner was on but doing nothing, so we proceeded to turn it to the lowest temperature and highest setting where it remained for the duration of our stay, doing nothing. We had to purchase a fan in order for our daughter to be able to sleep. Our instruction paperwork also stated that the pool was out of order and we would need to use the one across the road at the Aldernay and upon using the Gym, every piece of equipment was broken except for the treadmill (two things I booked this accommodation for and that I believe should have been refunded or rectified more professionally). The next day we discovered the television remote volume buttons weren’t working, so I rang Reception, at which point I was told “Well if the channels work its not the remote, can’t you just use the buttons on the TV instead of the remote?”. Other issues we found that we did not contact Reception about were stained and ripped carpets and couches, broken cupboards in the kitchen and bathroom, stove and oven top settings worn out so I didn’t know which setting was which when trying to use it, faulty settings on the washing machine, holes in the walls where power points are located behind the beds, a dirty sock under the bed, the horrid stench of cigarettes and ********* upon every exit of our room and springs visibly sticking out of the bed. Our major issue however was the broken clothes dryer. We booked this accommodation g

Great place to stay, large apartment lots of room

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.

Terrible night...Arrived 5pm Air conditioner which was really dirty and mouldy, badly in need of deep clean. Other guests started yelling at 5pm until police could finally quell the racous at about 9.30pm. Obviously they don't screen the guests at all. Pizza guy knocked and tried to deliver a pizza which wasn't ours. I told him to take it to the front office but I think he left it at our door. Owner of pizza knocked about an hour later and wanted pizza which we didnt have. So no security. When the yelling stopped we decided to go to bed and found the sheets were dirty and even had someone elses socks in the bed. Staff member apologised and gave us new sheets but we had to make the beds ourselves. The light switch toggle lever in the bedroom with two single beds was behaving differently than what it should. An indication it is worn and needs replacing. Only good thing was the airport shuttle service.

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

I have stayed at the hotel over the past 15 years and it has gradually become a little run down here and there but the worst change is the service, nobody has a smile or greets you as a guest, your just another inconvenience for them. I stayed in a ”Deluxe” King room last week and the Bathroom was dirty and the Shower over Bath is a disgrace (see photo). I don't think I'll be staying again until some marked improvements have been made.

We have been commuting to Perth from the South West for appointments since moving from Fremantle so know our way around and what is good value in the area and the Pagoda in Como ticks all the boxes for us. The resort is tastfully decorated in oriental style with big well equipped and clean rooms. Although close to the freeway it is very quite due to double grazed windows. The resort is well equipped with a bar and restaurant as well as an outdoor pool and a gym. Highly recommended from me!