Hot spring Hotels in Berne

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

very nice location but we were given a room that was crazy to reach and we had a lot of luggage. Take the lift from the reception, get out on second floor go to the connected building, take the lift, go down, get out and take the stairs. Everything about the hotel was great minus this ”find your room adventure” with my four bags :)

The hotel service was so good, the beautiful lady at the reception took us to the hotel to explain the room facilities in detail, especially reminded us that all drinks in the minibar can be drunk, and also prepared instant noodles & # 127836; ... Valet parking service is not too awesome. The location is also great, opposite the train station, shopping and eating are very convenient, you can walk to attractions. Bern is too beautiful ...

The location of the hotel is very good. It is in the business district and within walking distance to all attractions. Shopping is even more convenient. The room is not very big, but the design is very reasonable and has everything it needs, especially the details. The room has a small balcony where you can breathe natural air. The customer service should be Italian, very enthusiastic and diligent, and clean the room in a timely manner. The reception staff at the hotel's front desk are very warm and friendly, and greet guests proactively. In particular, there was an older lady who was very humorous in her speech and always answered patiently when we asked for directions. When leaving the store, a young girl thoughtfully asked if she wanted mineral water to take with her on the way. I will choose this place next time I come.

Best hotel and excellent staff loved their hospitality, Mini Bar service and Breakfast menu. Fresh Smoked Salmon and Croissant was always my Favorite. Also City pass, Welcome drinks and Internet service was just perfect. Me and my family had a real good time

Hotel location is very good, the train station walked for four or five minutes, temporary main street, it is very convenient to go to the church to go to the old street. The hotel facilities are very new and the rooms are equipped with capsule coffee and a variety of teas. The family room has three beds and a lot of space. There is a coop next to it, and it is convenient to buy things. There is a balcony to go out and watch the scenery.

Liked the location of the hotel. However, we had booked it for a/c but the air conditioning was not working in any of the 3 rooms we had so it was very disappointing. Extremely hot and uncomfortable at night.

Tatsächlich ist Budget hier nicht zu übersehen. Spartanische Einrichtung und liebloses Zimmer. Allerdings sauber. Die Toilette trennt nur eine nicht schließende Schwingtür vom Zimmer. In den oberen 2 Etagen des Ibis Hotels angesiedelt. Für 3 Erwachsenen definitv nicht geeignet. Zum Preis addiert sich noch die Tourismuspauschale von über 5,0 CHF p.P. und der Parkplatz welcher mit 22,00CHF zu Buche schlägt und das Frühstück natürlich mit 13,00CHF p.P. Wir werden dort nicht mehr nächtigen.

I am aware it is a Moxy and also for the rate I could imagine what to expect. In general it was ok, but I was upset about the ironing room. The iron was dirty and I destroyed 2 white shirts. I have reported it but it took some time to correct it and provide a clean iron. I was on business and wanted to iron my shirts. Most hotels have an iron in the room, but at least they had this iron room. Also no phones in the room and first night the internet was not working - so you need to go back to the reception. Also the barmen and some staff on the reception only spoke English. This is also no problem but for a hotel in Bern a bit strange. Positive the room and the comfortable bed. Also the boxes to deposit the suitcase if you check out early near reception. Location is also good with only a few steps to the train and tram and super guests get a free ticket for the duration of the stay for public transport.