Guest User
December 26, 2023
Check in was smooth and I was given a room in spite of arriving earlier than the official check-in time. The staff was extremely courteous and I was most impressed by the lady named Gina in the Breakfast Cafe'. She was just genuinely kind and helpful. My issue has to do with the amenities listed when I was booking that weren't available upon arrival. I knew I wanted access to an indoor pool and was willing to splurge a little to have access. I also wanted access to a business center. When I got done considering my priorities, I was left with two choices-Holiday Inn or Fairfield that matched pretty much for amenities and pricing. However, Fairfield indicated online that their indoor pool wasn't accessible because of reconstruction so I chose Holiday Inn. Imagine my chagrin when I arrived and their indoor pool was closed for maintenance (according to the sign.) Looked more like it was closed due to lack of maintenance. I was happy to have access to the gym (which was minimalist) however, in spite of signs telling you to wipe down machines and designating a place to return towels neither was there-wipes nor towels! While the room was clean and the water pressure was excellent, I feel cheated by not having the other features I'd planned to enjoy. I could have paid a lot less for a clean room and a free breakfast. Quality Inn next door would have saved me nearly $40 per night! I've stayed there before and they have clean rooms, a great b'fast & great internet. So in addition to not having a business center (they have meeting rooms) but not a business center for copies and faxing, their internet is pure trash. So they work that I'm trying to do is being thwarted by inconsistent internet that is killing my time efficiency. I'm writing a page or two page responses and then the internet goes down and I lose all the data I just entered because I didn't realize I would need to stop and save every paragraph. Simple tasks that would take 30-45 minutes now have taken over 2 hours while I tap my toes waiting for the internet to respond!! I'm disgusted and angry by how their disingenuous listing of their amenities has inconvenienced me!