Global Luxury Suites Bethesda Chevy Chase Reviews

Very, very bad! The service is very poor! I gave a service ticket, and if there is a problem, I can call. As a result, I took a shower and the bathtub was blocked. I called countless calls on the service ticket to guarantee the warranty, but no one answered! No one came to take care of me until I left! Let alone repairs! The sheets had hair and stains too! Don't tell me how hard the towel is! Terrible! DO NOT BOOK THIS FAKE COMPANY! It's a mess downstairs! Anyone can come in! No one manages it! Dirty and messy! terrible 😱

非常差，被單和浴巾都有污漬！毛巾用的時間長了很硬無法使用。沒有服務人員，沒有人清理房間。不提供正常的床上用品！甚至找不到服務人員，衹有一個人坐在門口像是個傳達室人員，一問三不知。凹陷的沙發床令人無法入睡。 衞生：非常差 服務：差極了 設施：還可以

This property was much better than I anticipated and I would definitely stay there again. Communication was excellent. The apartment was clean and very modern. The welcome package in the kitchen was a nice touch and ensured we had the basics upon arrival (paper towel, dish sponge, travel size dish soap, travel size laundry soap and even a package of microwave popcorn. I appreciated the security measure and under ground parking. The roof lounge area, with pool, fire pits and bbqs is beautiful. I am not a pet lover but if you are this is a property for you. I was also pleased that, though there were many dog owners in the condo, there was no trace of dog hair anywhere in the building. This apartment and entire building is very well kept.

I travel weekly for work and this is the worst experience I have had. Upon arrival the front desk knew nothing about the reservations. When I called the billing department stated they needed my passport uploaded to some website. I am a US citizen traveling within the states so I do not regularly carry my passport. When I told them I only have a US driver's license with me, I was told I needed to upload a picture of my drivers license and credit card and they would run it through their approval committee. All this while I am standing in the lobby at 5pm after working all day. When I told him I did not have access to a computer to upload all this he stated it is their policy. I asked to cancel the reservation so that I may easily go get checked in elsewhere and they refuse to waive my first night's stay even though I was physically unable to check in. I will be seeking legal representation. This review is intended to save someone the hassle of being stranded at 5pm like I was considering none of these requirements are displayed anywhere on the booking information.

Bathroom curtain was moldy and gross. Customer service wasn’t that great either

PROS: We had a great time. We really, really loved the rooftop amenities and scenery/ambiance up there. The pool pass situation was a bit precarious. I ended up just showing the lifeguard my ID and that permitted us in. The apartment itself was really nice. It was nice to have the pots, pans, laundry, a pull-out couch and a nice sized walk in closet. The neighbors in the building are quite friendly and helpful. CONS: One of the least desirable aspects of our stay was the bed. The headboard was very lose and the mattress was dipping in the middle. Every time we turned over it creaked. It was not a very great night’s sleep. It worked out fine though because it didn’t permit us to sleep in. We wanted to get up early to get our day going. Another negative aspect was the key fobs. You must keep up with them. If you misplace them you will have to pay a large fine. And you need the key fob for a lot of things: the elevator, the various doors, the rooftop. TIP: Bring dishwasher pods, laundry detergent, and bring a comforter for the pull-out couch if you plan to use these things. If you’re using the garage parking make sure to press the pass button to open the garage. All in all, we had a lot of fun and enjoyed our stay in Bethesda Gallery.

The property was nice and well kept. Conceirge was helpful and polite. I suggest paying for parking because there is only 2 hour metered parking outside. The pictures were representative and I'll be staying here again !

Good

Poor check in. Did not get my key until 2nd day Poor poor comuni