Best Spa Hotel in Big Bear Lake

The check in was smooth, although there was only one representative for the front desk so she had to juggle us and the phones but she was very friendly and welcoming, she gave us a great recommendation for eating which was Oakside, the room was clean, we stayed for 3 nights and the amenities were provided as needed without any issues. It was a great stay and we look forward to staying here again!

I’ve been visiting Big Bear for many years but have always rented houses with friends. When my husband and I decided to go up just the two of us, we took a chance on booking a hotel room for the first time. We expected the accommodations to be somewhat older because much of Big Bear is that way, but our room exceeded our expectations. Our Standard King room with fireplace was spacious, extremely clean, well equipped (microwave, mini fridge, silverware, coffee maker and mugs), and all for a reasonable price. We will be coming here any time we need just a room instead of renting a house.

HORRIBLE! And “Customer Service” is non-existent! We stayed at Big Bear Inn (formerly named Knights Inn) for one night. We arrived late from OC and just wanted hot showers and to sleep. When we got to our room, it was freezing and come to find out the heat didnt work at all, we put it on the max and it didnt turn on. The front door didnt lock, my friend had to literally pick up the door to line it up with the lock to lock the door. My friend went to take a shower and despite letting to water run for more than 10 minutes (which is so wasteful!) the water never got hot, it didnt even get remotely warm. He decided to not shower and just go to bed. The walls are paper thin so we heard every single thing our neighbors said. It felt like they were in the room with us. The sink leaked water into the floor and looked like it could fall off the wall at any minute. It was 18 degrees that night. The next morning we went to talk to the office and ask for another room. We were told there werent any rooms left, the thermostat was on the wall and it takes the water 10 minutes to warm up. The was the only “customer service” we were offered. No other solutions were offered. Is it SO much to ask to have a door that locks, warm water and heat? These are basic, simple things! Dont book this place, its not worth it. To Big Bear Inn - DO BETTER!!!

Because we arrived very late, the hotel is very small and hard to find; the rooms are not small but the facilities are old and the location is OK. Lake views are generally low because there is no water! There is no breakfast, and there is a table tennis case at the door, which can be exercised.

We arrived on Friday afternoon. The place was beautiful and nostalgic. We checked in and the room was nice... we left and returned that evening to find out that we had no heat. I asked why the Forster heating wasn’t working because it was 41degrees, All I git was a blanket and a floor heater. The maintenance guy stated”Itsnot just a switch I can turn on and I don’t know what to do. My wife had major surgery years ago and her spleen was taken. Therefore she gets cold easy. So we cuddled up and for the next few hours, there were people upstairs running back and forth shaking the entire floor. I called the front desk many times up to 3am to get these people to stop with no avail.. We stayed one night and with no sleep, I was so frustrated that when we checked out, I wanted to be compensated for my room. I was told that they couldn’t do anything because I booked the room through you guys.. Amazing

Good! I like it!

My experience with this motel absolutely shocked me and has changed my view of Motel 6 totally & probably forever. It happened when I stayed there on December 24, 2021. Admittedly a busy time of the year and a ski resort with many roads closed because of snow, but not an excuse for what they did. All motels in town that were reasonably priced ($60 to $150) were full. Only really nice ones that wanted $500+/night had any rooms, so I was surprised this place had any rooms at all, put I soon realized why. Imagine my shock when I was charged over $400/night. You must be kidding! $400+ for a Motel 6? A total OUTRAGEOUS RIP-OFF! So why did I pay it? Because in this instance I had to, because by that time everyone was full except them, many of the roads were closed and I wasn’t sure I could make it to the next town. I have almost never paid that much for a hotel room, but when I did, it was pretty damn nice, and I don’t think I have ever paid more than $100 or so for a Motel 6. To top it off, they were an older property and NOT in good repair. I noticed and was not surprised when I saw possibly more than half of their rooms vacant that night. Of course, they were, probably because many people said “No Way”, and just took their chances to leave town. I wish I would have had that option. Had they been more reasonably priced, I have no doubt they would have been almost full and probably made more money also. There is no doubt in my mind that they GOUGED me, along with everyone else who stayed with them that night, and I will never forget that they were even WILLING to do that. I don’t want to hear anything like “What-ever the market will bear”, because that has its limits, and it is an UNCONSCIONABLE way to do business. You offer a reasonable product at a reasonable price and a reasonable profit, and it should end there. Anything more than that is gouging, plain & simply. Taking advantage of high demand in order to charge a ridicules price for maybe even a bad product. LegalDictionary.net defines and describes Price Gouging as ………… “It is this taking advantage of a bad situation, raising prices for much-needed supplies or services to an unfair, or even unethical level, that is considered price gouging….…PRICE GOUGING IS AGAINST THE LAW, though the laws vary by state”. No doubt in my mind that this is exactly what they did, and didn’t even feel bad about it because the annoyance and my anger did not end there. There were also no amenities in the room (shampoo, conditioner, lotion, plastic cups, Kleenex, water, coffee or tea, etc.), as well as just one small bar of soap for a room designed for up to 4 people. I went down to the front desk, asked for at least 1 more soap, which she gave me, and then complained that they couldn’t even but a bottle of drinking water in the room. I was floored and pissed with her response. She had the audacity to say, “We don’t normally provide things like that so that it helps us