Hotel Sonnblick

I will copy paste what i send to booking. :) " Hello. I just had the best experience ever. I used booking a lot, i traveled with persons that used booking a lot, And until now i was satisfied. Yesterday i arrived in Austria and wanted to get ready a birthday desert for my boyfriend as we wanted to celebrate His birthday here. I called the property and the owner was just rude , he told me “ you want champagne and 250 euro caviar ? I was like “ No, please just a Little dessert in the room for bis birthday as we are arriving late. I Felt that he was making fun of me for asking to have a Little desert in the room. After my boyfriend was called because he has a problem back Home, in România. I tryied to speak with that guy nicely to cancel at least next two days So that we can go quick back Home. He was unveliveble rude ! He told me to go back in my România and hung up the Phone. This is So racist!! I contacted booking costumer, for sure you Said that i can’t do anything and need to go there. The first person that i talked to was Nice, But the second person, a girl, was not helping at all. And i was Waiting before 12 am , tired from So much travelling and She was not helpfull at all. Telling me to wait 48 h for an answer. And i told them the answer will be No, bc i called. And i called again the property, the owner had the same racist reaction !!!!! So in order for me to lose the money, i convinced my boyfriend to stay. Even tho he was already upset and everything was messed up. We went to the property, they gave us a room in lower part of the property. I booked a double room, they gave us a room with 3 separate beds !!!!! I have pictures . Besides the fact that the rooms are not like in pictures, or at least not this one ! This is so disrespectfull !!! Do you think is normal to sleep in a room like this if i payied something else ? To be treated like this if i didn’t did anything wrong ? And the fact that i have this type of Experience with my boyfriend. "

Loved our stay at Hotel Sonnblick. The staff was incredible, meals were some of the best we had on our entire trip right at the hotel. Clean and very nice wellness area with sauna. We will be back again for sure!