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5 star

InterContinental Hotels Bordeaux - le Grand Hotel
4.4/5112 Reviews

InterContinental Hotels Bordeaux - le Grand Hotel

Bordeaux City Center Bordeaux|2.34km from Galerie Tatry
Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

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Explore Guest Reviews of Hotels in Bordeaux

Searching for hotels near Galerie Tatry? Compare room rates and reviews to find your ideal stay.
Hôtel Mercure Bordeaux Château Chartrons
4/578 Reviews
There is a waitress at the front desk that is not friendly and welcoming, and everything else is fine!
Whoo Bordeaux Bacalan - Hostel
4.3/547 Reviews
This hostel was probably the best for its price I’ve ever been in. Very helping and friendly stuff, I found exceptional good sleep due to your good privacy in bed with curtains. If you want to visit the beautiful Bordeaux and don’t wanna spend a ton of money for sleeping this hostel is perfect for you!
Appart'City Confort Bordeaux Chartrons
3.9/545 Reviews
Booked a room at short notice. Although room was basic it was spotlessly clean. The kitchenette was small but fully equipt. Bathroom was clean & tidy. Shower worked well & there was plenty of hot water. However, the towels weren't changed during our 4 night stay & the bins weren't emptied. Luckily, there was an electric towel rail in the bathroom to dry the towels to use again. It would have been nice to have had a change of towels & bins emptied halfway through our stay. The matress has harder than I like but wasn't uncomfortable. However, the pillows were not great & my husband & I didn't find them very comfortable. The hotel was quiet but as we had a room over looking the road & the fraffic started to build up from 6am. My husband slept through the traffic noise but i am a light sleeper so the noise woke me. There was a problem with a smell in the bathroom when we first arrived but we repored it at reception & it was dealt with the next day. The smell never returned. The hotel is not close to the city centre. it's fine if you like walking; it took us about 35 minutes. There is a tram station quite close & fares are inexpensive. There is a good regular service.There were no major issues at the hotel & it was ideal for a short break.
Residhome Bordeaux
4.3/576 Reviews
Though not in the center of town, this apartment hotel is clean, well-run, and convenient to transportation. Just outside the center, the short tram ride to much of what you want to see and do makes it a convenient place to stay. The neighborhood isn't particularly picturesque and is part of a developing area of old shipping buildings converted into shops, restaurants, and art spaces. It's also a short walk to the new Cite du Vin, kind of a waste of time and money IMO. You're better off spending your time and money going to an actual winery.
Appart-Hotel Mer & Golf City Bordeaux Lac
3.9/531 Reviews
We booked directly on the site and recover the key in a safe receipt being open only two days in the week We took possession of our apartment in a clean appearance because I think the household had not been made before Our arrival despite the covid We have the habit of shoes off by coming but walking naked feet those were black I have to wash myself the floor that brought my maintenance products because I knew there was nothing Idem for the the electrical plate that should have been better decaped. There was no stick and towels for a person and there was no cover for the bed sofa The arrangement was badly thought because he had put a desk under the TV and all the catches were on the wall of the top table to eat what the fact that the office is useless except to reverse eating on the office and work on the high table Bravo messieurs architects Sinon has all this the apartment was quiet and the view of the pleasant garden We refused access for the household to 3th day due to the covid and especially if the latter was done as we arrived
Appart-Hôtel Mer & Golf City Bordeaux Bassins à Flot
3.8/565 Reviews
FUYEZ EST TRÈS FAIBLE... Seduit par la situation nous avions décidé d y séjourner 5 jours, quelle erreur!!!!!!! *Le studio que nous avions réservé était crasseux à souhait, du sol, au plafond; à commencer par le sol qui collait, noir de crace, autour du WC il y avait de l'urine ça sentait la pisse à en vomir, les rideaux pouvaient tenir sans tringle tant ils étaient pourris, le lave-vaisselle ne marchait pas dés l arrivée et était dégueulasse et je vous dis pas l'état du canapé convertible, la suédine était noire de crasse et lorsque nous avons essayé de frotter avec une lingette desinfectante (force oblige nous sommes allés au Lidl acheter de quoi récurer...), elle est ressortie noire et pleine de moutons, une véritable horreur (j ai posé une fouta pour camoufler), le micro onde sale, toutes les poignées collantes, la douche beurk....,etc. * Le petit déjeuner ne vaut vraiment pas le prix, seul la jeune fille qui s'en occupe est très sympathique et relève le niveau d accueil .... * L'accueil clientèle est déplorable : à l arrivée une jeune fille nous accueille elle est vraiment très sympathique, on se dit super ça efface un peu le contact telephonique très désagréable que nous avons eu avec la responsable qui nous annonçait une panne de climatisation, malheureusement cette hotesse n'est là que pour la journée. Le pompon, une jeune fille nous accueille pour payer ce que nous devons, elle n est pas très accueillante....elle se trompe dans la note, durant plus d une demi-heure je discute, lui explique, elle ne veut pas reconnaître son erreur, s entête, elle est très irrespectueuse dans son attitude, très froide, et hautaine, finalement elle s est bien trompée, elle recrédite ma carte bleue d un joli montant, sans même s'excuser; je lui explique que j'attendais un minimum d'excuses elle ne veut pas prétextant qu'elle a senti que j'employai un ton agressif dans mes explications, j hallucine, je suis sur une autre planète; bon il n y a rien à en tirer..... Nb : nous avons envoyé un mail à la direction à Bruges, à ce jour resté sans réponse. Avis aux futurs clients qui tiennent à y séjourner : Prenez des gans, des lingettes désinfectantes, un produit javelisé pour les sanitaires, vos propres oreillers, etc. et vérifiez votre note avant de régler....

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