Name: Hong Yuan Hotel by The Crest Collection
Address: Haikou, China
Rating: 9.5

France

Paris

Singapore

China

Haikou

I really loved the Hotel Le Clef, 
Unfortunately several issues arose with the stay.
Early check in I requested .. They had a room ready and available but would not put me in the room until after my sister and I got lunch .. and came back 2 hours later pleading with them that we flew all night and were really tired. 
Another manager decided to check us in at around 2 pm instead of 3 pm. 
My boss had a family emergency and we had to fly back to the states 2 days early. I asked if they could add the coins or travel back to my account on trip .com the said no! Would not even try to gesture something towards me coming back . 
The location is great and for boutique hotels not accommodating their customers is not good . 
Another instance. I had called a few days ahead requesting a car service to pick up my sister. 
I have them the airline the flight number her name and cell.. the driver never checked flight information and my sisters flight got in 1 hour earlier.. she was there at the airport with no one to pick her up .. 
I asked for a credit.. I said does the company check the flight itinerary? Did they actually show up? It was all very sketchy and I have to tell you I felt bad for my sister arriving to the airport with no help at all having to go to the police security for assistance. 
So with hotels at our disposal and customer service is a must no a days I’m sad to say as much as I love the location I did not like being left out on taxi and the early check in and also the fact they would not accommodate at all..

We had a super stay at the hotel - great location and attentive staff.  Shout out to Zheng Ti and Mouad who assisted us during our stay to make it a memorable one. Rooms have a small kitchenette which is handy and Hotel has a very good gym which is rare in Paris and we used it several times. Pro tip: hotel is 3 minutes from Eiffel Tower look out so you can head there on the hour every evening for a twinkling surpirse

This is definitely the most comfortable and cost-effective place to live in Paris! A five-star hotel apartment! It is located in the triangle next to the Louvre, with a beautiful environment! Next to it is the Royal Garden! It takes only 2 minutes to walk to the Louvre, and you can go to the Opera House and Galeries Lafayette to chat! The key is that the service is super good! The butler is on call 24 hours a day, and the best thing is that there is a kitchen and washing machine in the room! You can cook, wash clothes, and the kitchen utensils are all available! The pots and pans are from Germany's Futengbao! There are two Chinese waiters in the front desk service staff, the beautiful Xiao Shen and a little boy from Shanghai, both of them are very nice! It feels like home! I strongly recommend that you must stay here when you come to Paris. The room is large, the view is good, the service is good, you can cook and wash clothes! Perfect!

Nice boutique hotel with a clean, comfortable room and good service. Great location along Robertson Quay with lots of nearby dining and riverside walks. Rooms are a bit small but still good value for a short stay.

This is definitely the top choice for business travelers staying in Jiangdong New Area.

It's commendable that they can maintain Ascott's service standards in such a desolate environment.

Two things that left a deep impression:
1. The front desk proactively packed breakfast for me as I had an early departure the next day.
2. The spa staff were waiting for me an hour in advance.

One area for improvement:
1. Upon check-in, the front desk could proactively share information about the cultural center's activities with guests.

Xiao Liang and Xiao Su provided excellent service, making both check-in and check-out smooth.

The Crest Collection

Columbus

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