Hotels with Breakfast in Vitrolles

The location was perfect for our early morning flight from the airport. The Receptionist, Sophia, was very accommodating and helped us with storing luggage we didn't need in the room. The bed was very comfortable and the bathroom facilities adequate. We were excited to learn that there was a restaurant on site for dining. HOWEVER, when we went to dine, it took quite a while to get attention to be seated. THEN it took ages before we received menus to make a selection. Staff just didn't seem to be interested in doing their job in a pleasant, welcoming way. Our dinner choices came quickly and were very tasty for the most part. My chicken caesar salad contained some tomato-like slices that were inedible so I removed them after testing one piece only. Check out was awkward as the fellow on the desk had difficulty understanding our need to pick up our stored luggage. He couldn't find our pieces in the room behind his station. I mimed that t was on a cart and he tweeted that it might be in a different cupboard/closet. Thankfully, he found it and did assist us taking the heavy pieces out to the taxi that had been reserved for us. We were appreciative of that. I suspect it was a communication issue as we do not speak French and the man clearly did not understand English as well as the day staff did. I down-graded facilities because the swimming pool was basically unusable given that the outside dining area now abuts it and the smoking permitted there made the air quality intolerable. We noted that half walls have been added around the pool that act as a barricade (different from our previous stay) and they give a ”Keep Out” message. Perhaps needed for safety if young children are running about but off-putting for us. We had been looking forward to a refreshing swim after a drive in 35C weather from our holiday location in the Luberon.

Let's start with good things: - staff is nice - breakfast isn't bad - room is quite big To be improved: - shuttle service, frequency too low (once every 30 min or every hour). Other hotels near the airports offer shuttle on demand, ready within 5 minutes - staff not very flexible (they wouldn't offer you late check out if you have to wait one hour for the shuttle) - very basic equipment, they even use paper cups in the room, no proper glasses - they make you pay even to weigh your luggage (see picture) ~ that's a shame! Overall, it seems a bit like a low cost hotel

Advantages: The hotel is clean and the front desk service is good. The price is moderate, although it is a bit far from the airport compared to other hotels, it is more convenient to pick up the car. Disadvantages: The location is a bit biased, next to the freight factory, there are no supermarkets and restaurants around, it is not convenient to eat.